Quality Systems Specialist (Irapuato, GUA, MX, 36660)

Kerry Group
Mexico
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Education: bachelorsSkills: ["Continuous improvement","Training delivery","Cross-functional collaboration"]

Manage the site’s quality systems to ensure compliance with food safety, quality, regulatory, and customer requirements. Own end-to-end customer and consumer complaint handling (investigations, root cause, corrective actions, and closure), maintain product traceability and conduct mock recalls, and administer document control across the document lifecycle. Support audits, monitor quality/document control performance metrics, and deliver training while enabling continuous improvement through CAPA and corrective/preventive action processes.

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Kerry Group
Kerry Group
14 hours ago

Quality Systems Specialist (Irapuato, GUA, MX, 36660)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manage the site’s quality systems to ensure compliance with food safety, quality, regulatory, and customer requirements. Own end-to-end customer and consumer complaint handling (investigations, root cause, corrective actions, and closure), maintain product traceability and conduct mock recalls, and administer document control across the document lifecycle. Support audits, monitor quality/document control performance metrics, and deliver training while enabling continuous improvement through CAPA and corrective/preventive action processes.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end customer and consumer complaint management, including investigation, root cause analysis, corrective actions, and closure.
  • •Coordinate cross-functional investigations across Production, Quality, Logistics, Planning, Customer Service, and Commercial teams.
  • •Analyze complaint trends and quality metrics to identify continuous improvement opportunities and reduce recurrence.
  • •Support customer, internal, regulatory, and certification audits related to quality systems.
  • •Manage the site traceability program and perform traceability exercises and mock recalls; support withdrawal and recovery activities when required.

Key Requirements

  • •Bachelor’s degree in Food Engineering, Chemical Engineering, QFB, or a related field.
  • •3–5 years of professional experience in Quality functions within the food manufacturing industry.
  • •Knowledge of Quality Management Systems (QMS) and Food Safety Management Systems.
  • •Experience managing customer complaint investigations, including root cause analysis and CAPA.
  • •Experience with product traceability, mock recalls/withdrawal activities, and regulated document control systems.
Experience:Food manufacturing
Education:Bachelor's in Food Engineering, Chemical Engineering, QFB (or related)
Skills:Continuous improvementTraining deliveryCross-functional collaboration
Languages:English
Tech Stack:Microsoft ExcelPower BI

Company Brief

Kerry Group
Kerry Group is a global taste and nutrition company supplying ingredients, flavours and integrated solutions to the food, beverage and pharmaceutical industries, serving manufacturers with product development, technical support and supply chain services.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tralee, Ireland
Founded: 1972
WebsiteLinkedIn