Support Engineer I (NYC, Weekend Shift)

Replit
New York
Workplace: HybridFull timeUSD 110,000 - 140,000 annuallyFunction: Product ManagementSkills: ["Communication","Time management","Ticket triage","Problem-solving","Self-directed"]

Triage and resolve customer-reported technical product issues through support tickets, meeting ticket volume and resolution-time targets. Work with a small support team to share user insights, maintain the team Knowledge Base, and support customer communications during outages and incidents. Help debug and report bugs for engineering triage, using tools like Zendesk, Linear, Slack, and Replit.

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FursaFursa
Replit
Replit
1 day ago

Support Engineer I (NYC, Weekend Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Triage and resolve customer-reported technical product issues through support tickets, meeting ticket volume and resolution-time targets. Work with a small support team to share user insights, maintain the team Knowledge Base, and support customer communications during outages and incidents. Help debug and report bugs for engineering triage, using tools like Zendesk, Linear, Slack, and Replit.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Work directly with customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting targets.
  • •Collaborate with the Support team to share user insights across Replit.
  • •Contribute to and maintain the Support team’s Knowledge Base.
  • •Support customer-facing communications for outages and incidents.
  • •Swiftly report ongoing bugs to engineering for triage and fixing.

Pay and Benefits

Salary: USD 110,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife Insurance401kPaid ParentalPaid LeaveDisability InsuranceFlexible TimeCommuter BenefitsWellness Stipend

Key Requirements

  • •Prior experience in software development or relevant technical support experience.
  • •Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
  • •Strong time management and ticket triage skills with comfort in performance tracking and regular reporting.
  • •Excellent communication skills with initiative to ask questions when encountering the unknown.
  • •Experience with support tools and ticketing systems (e.g., Zendesk).
Skills:CommunicationTime managementTicket triageProblem-solvingSelf-directed
Tech Stack:ZendeskLinearSlackReplitClaudeChatGPT

Company Brief

Replit
Provides a browser-based integrated development environment (IDE) and collaborative coding platform that lets developers write, run, and deploy code instantly across many languages and frameworks.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn