Adobe Systems

2 days ago

Senior Customer Strategy and Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Drive enterprise adoption of Adobe Express and Adobe Acrobat Studio by partnering with customers to understand visual communication and document workflow needs. Develop and execute customer success plans tied to measurable outcomes like MAU growth, workflow adoption, and expansion across business units. Lead executive business reviews and adoption workshops, aligning customer goals to Adobe solution capabilities while partnering closely with Customer Success Managers and specialists.

Location: San Jose, New York, San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Collaborate with enterprise customers to understand visual communication, document workflow, and knowledge worker productivity needs.
•Identify and develop opportunities for Adobe Express and Acrobat Studio to streamline document-centric and creative workflows and drive measurable value.
•Partner with Customer Success Managers and other specialists to develop adoption strategies that increase active user engagement and consumption.
•Build and implement customer success plans tied to measurable outcomes including MAU growth, workflow adoption, and expansion across business units.
•Lead executive-level business reviews and adoption workshops to align customer goals with Adobe solution capabilities and deepen strategic partnerships.

Pay and Benefits

Salary: USD 125,500 - 226,700 annually

Equity and Bonus:Equity

Key Requirements

•10+ years of experience in a customer-facing role, ideally within enterprise SaaS, document management, or the design/creative industry.
•Proven track record driving adoption of productivity, document workflow, or visual communication solutions for enterprise customers.
•Blend of customer success, business development, product evangelism, and solution consulting skills, tailoring engagement across executive and practitioner audiences.
•Exceptional presentation and storytelling skills to translate technical capabilities into compelling business narratives.
•Experience with enterprise customer success motions including success planning, QBRs, adoption frameworks, and expansion strategies.

Experience:10+ yearsEnterprise SaaSDocument managementDesignCreativeVisual communication

Skills:PresentationStorytellingTailoring communicationSolution consultingAdoption strategy

Tech Stack:Adobe ExpressAdobe Acrobat StudioAcrobat StudioExpressPDF workflowsAI-powered document intelligenceMAUQBRs

Company Brief

Adobe Systems

Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Adobe Systems

2 days ago

Senior Customer Strategy and Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: San Jose, New York, San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Collaborate with enterprise customers to understand visual communication, document workflow, and knowledge worker productivity needs.
•Identify and develop opportunities for Adobe Express and Acrobat Studio to streamline document-centric and creative workflows and drive measurable value.
•Partner with Customer Success Managers and other specialists to develop adoption strategies that increase active user engagement and consumption.
•Build and implement customer success plans tied to measurable outcomes including MAU growth, workflow adoption, and expansion across business units.
•Lead executive-level business reviews and adoption workshops to align customer goals with Adobe solution capabilities and deepen strategic partnerships.

Pay and Benefits

Salary: USD 125,500 - 226,700 annually

Equity and Bonus:Equity

Key Requirements

•10+ years of experience in a customer-facing role, ideally within enterprise SaaS, document management, or the design/creative industry.
•Proven track record driving adoption of productivity, document workflow, or visual communication solutions for enterprise customers.
•Blend of customer success, business development, product evangelism, and solution consulting skills, tailoring engagement across executive and practitioner audiences.
•Exceptional presentation and storytelling skills to translate technical capabilities into compelling business narratives.
•Experience with enterprise customer success motions including success planning, QBRs, adoption frameworks, and expansion strategies.

Experience:10+ yearsEnterprise SaaSDocument managementDesignCreativeVisual communication

Skills:PresentationStorytellingTailoring communicationSolution consultingAdoption strategy

Tech Stack:Adobe ExpressAdobe Acrobat StudioAcrobat StudioExpressPDF workflowsAI-powered document intelligenceMAUQBRs

Company Brief

Adobe Systems

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor