Forward Deployed Enablement Engineer - Customer Success

Palantir Technologies
New York
Workplace: OnsiteFull timeUSD 110,000 - 147,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Independence","Creativity"]

Embedded with centralized customer success teams, the role balances high-level support with building tooling and infrastructure to scale customer enablement across Palantir’s Foundry and AIP platforms. You’ll resolve difficult technical issues, guide customer development teams, collaborate with product and business teams, and participate in on-call rotations to ensure successful deployments for diverse customers.

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Palantir Technologies
Palantir Technologies
1 year ago

Forward Deployed Enablement Engineer - Customer Success

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Last checked: Just nowStatus: Live

Job Summary

Embedded with centralized customer success teams, the role balances high-level support with building tooling and infrastructure to scale customer enablement across Palantir’s Foundry and AIP platforms. You’ll resolve difficult technical issues, guide customer development teams, collaborate with product and business teams, and participate in on-call rotations to ensure successful deployments for diverse customers.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Respond to and triage incoming support requests from internal and external teams, providing timely guidance to unblock workflows on Palantir’s platform.
  • •Build with Foundry and AIP to enhance enablement operations and develop innovative tooling and infrastructure.
  • •Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
  • •Partner with Business teams to understand and meet customer needs and ensure successful deployments.
  • •Take ownership as the first responder during incidents, coordinating necessary expertise to resolve problems and restore service.

Pay and Benefits

Salary: USD 110,000 - 147,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRelocationPaid LeaveHolidaysParental LeaveLife InsuranceDisability Insurance

Key Requirements

  • •Background in Data Science, Computer Science, Engineering or STEM, or equivalent practical experience in a technical or engineering role
  • •Proficiency in one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar
  • •Ability to learn independently with minimal supervision and make decisions autonomously
  • •Excellent written and verbal communication skills for technical and non-technical stakeholders
  • •Experience collaborating with product teams and customers to debug and resolve complex issues
Experience:Enterprise softwareData engineering
Skills:CommunicationProblem-solvingIndependenceCreativity
Tech Stack:PythonSQLSparkJavaC++TypeScriptJavaScript

Company Brief

Palantir Technologies
Builds enterprise-scale data integration and analytics platforms (including Gotham and Foundry) that help government agencies and commercial organizations integrate, analyze, and operationalize large-scale data for intelligence, defense, healthcare, finance, and industrial use cases.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Denver, United States
Founded: 2003
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn