Operations Excellence Senior Manager

Delivery Hero
Riyadh
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10-12 yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Strategic thinking","Team management"]

Lead the design and execution of strategic initiatives to enhance operational efficiency across the Operations division, developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. Drive cross-functional collaboration, automate processes, implement robust KPIs, and lead fraud prevention and continuous improvement efforts to support growth and long-term success.

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Delivery Hero
Delivery Hero
6 months ago

Operations Excellence Senior Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead the design and execution of strategic initiatives to enhance operational efficiency across the Operations division, developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. Drive cross-functional collaboration, automate processes, implement robust KPIs, and lead fraud prevention and continuous improvement efforts to support growth and long-term success.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
  • •Align operational goals with the company’s overall business strategy and ensure cross-functional teams are working toward shared objectives.
  • •Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
  • •Drive operational innovation through automation, technology adoption, and process improvements.
  • •Establish and monitor KPIs to track and measure operational performance across key areas.

Key Requirements

  • •10-12 years of experience in operations, process improvement, or operational excellence roles
  • •Strong knowledge of operational improvement methodologies
  • •Strong problem-solving skills
  • •Advanced analytical skills
  • •Bachelor’s degree in business management or a related field and Black Belt Certification in Six Sigma (COPC Customer Experience Implementation Leader preferable)
Experience:10-12 yearsLogisticsDeliveryFintechE-commerce
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solvingStrategic thinkingTeam management
Certifications:Black Belt in Six SigmaCOPC Customer Experience Implementation Leader
Languages:English
Tech Stack:Data analyticsAutomation

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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