Customer Specialist - Full Time

CarMax
Maryland
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship-building","Integrity","Teamwork","Attention to detail","Multitasking"]

Deliver a customer-first experience that guides shoppers through vehicle sales, appraisals, test drives, and financing applications. In this training role, you’ll assess vehicle condition, manage inventory check-in and scanning, complete cosmetic inspections, and handle key administrative and payment tasks. You’ll also coordinate service appointments and review repair order invoices for accuracy while following CarMax EH&S standards in a fast-paced, collaborative store environment.

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CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver a customer-first experience that guides shoppers through vehicle sales, appraisals, test drives, and financing applications. In this training role, you’ll assess vehicle condition, manage inventory check-in and scanning, complete cosmetic inspections, and handle key administrative and payment tasks. You’ll also coordinate service appointments and review repair order invoices for accuracy while following CarMax EH&S standards in a fast-paced, collaborative store environment.
Location: Maryland
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver an exceptional customer experience.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accurate billing while following EH&S requirements and keeping the work area orderly.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills to represent CarMax and its products.
  • •Build lasting relationships and create win-win solutions for customers.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment while balancing customer needs with business goals and processes.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detailMultitasking
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn