Lead Customer Success Representative

Honeywell
Atlanta
Workplace: RemoteFull timeUSD 100,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Relationship management","Independent management","Proactive risk identification","Judgment"]

Manage a portfolio of customer accounts as a senior individual contributor, owning day-to-day customer success activities across onboarding, adoption, and the customer lifecycle. Serve as the primary relationship point of contact, monitor customer health and usage signals, and proactively address renewal risks through disciplined execution. Coordinate internally with Support, Services, and Sales to drive adoption, renewal readiness, and expansion motions, while maintaining accurate CRM records and reporting.

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FursaFursa
Honeywell
Honeywell
3 days ago

Lead Customer Success Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live

Job Summary

Manage a portfolio of customer accounts as a senior individual contributor, owning day-to-day customer success activities across onboarding, adoption, and the customer lifecycle. Serve as the primary relationship point of contact, monitor customer health and usage signals, and proactively address renewal risks through disciplined execution. Coordinate internally with Support, Services, and Sales to drive adoption, renewal readiness, and expansion motions, while maintaining accurate CRM records and reporting.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage day-to-day customer success activities for assigned accounts
  • •Execute onboarding, adoption, and lifecycle engagement plans aligned to Customer Success standards
  • •Serve as the primary point of contact for customer relationship management and deliver business reviews/status updates
  • •Monitor customer health/usage/engagement signals; identify early risk and take proactive retention actions
  • •Maintain accurate customer records, activity tracking, and health status in CRM and customer success systems

Pay and Benefits

Salary: USD 100,000 - 150,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental LeavePaid HolidaysLong-term DisabilityEapHsa

Key Requirements

  • •4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles
  • •Strong customer communication and relationship-management skills
  • •Ability to manage multiple customer engagements independently
  • •Bachelor’s degree or equivalent experience
  • •Experience supporting renewals or expansion activities
Experience:4+ yearsSubscriptionServices-based
Education:Bachelor's
Skills:CommunicationRelationship managementIndependent managementProactive risk identificationJudgment
Tech Stack:CRMCustomer health conceptsCustomer Success tools

Eligibility

Nationality:US National

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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