Client Solutions Manager - CPG - New York

TikTok
New York
Full timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Analytical","Detail oriented","Creative problem solver","Stakeholder management","Client-facing communication"]

Drive vertical-specific client growth by serving as a high-touch solutions partner across product adoption, campaign strategy, and performance optimization. Build Test & Learn frameworks using TikTok measurement solutions to prove full-funnel impact, and ensure correct implementation of Pixels, SDKs, MMPs, and TikTok Shop integrations. Manage post-sale relationships, lead education workshops, monitor delivery, troubleshoot issues, and deliver reporting that ties activities to revenue outcomes.

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FursaFursa
TikTok
TikTok
1 month ago

Client Solutions Manager - CPG - New York

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Drive vertical-specific client growth by serving as a high-touch solutions partner across product adoption, campaign strategy, and performance optimization. Build Test & Learn frameworks using TikTok measurement solutions to prove full-funnel impact, and ensure correct implementation of Pixels, SDKs, MMPs, and TikTok Shop integrations. Manage post-sale relationships, lead education workshops, monitor delivery, troubleshoot issues, and deliver reporting that ties activities to revenue outcomes.
Location: New York
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as a consultant and solutions partner to clients and internal stakeholders on product adoption and campaign strategy.
  • •Build Test & Learn frameworks using TikTok measurement solutions to demonstrate full-funnel business impact.
  • •Drive correct implementation of Pixels, SDKs, MMPs, and TikTok Shop integrations with technical accuracy and functionality.
  • •Own end-to-end campaign execution checks in TikTok Ads Manager, including tracking, placements, creative QA, compliance, monitoring, and real-time optimization.
  • •Manage post-sale relationships and deliver education via narratives, workshops, and business reviews, while reporting insights and revenue impact through audits and dashboards.

Key Requirements

  • •5+ years in client services, account management, or campaign management in digital performance marketing with hands-on ads platform experience.
  • •Strong understanding of digital media KPIs and optimizing across awareness, consideration, and performance objectives.
  • •Experience managing complex portfolios for branding and performance advertisers, including multi-market coordination.
  • •Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards) to derive actionable insights.
  • •Detail-oriented, analytical, and able to creatively solve problems related to campaign execution and platform performance.
Experience:5+ yearsDigital performance marketing
Skills:AnalyticalDetail orientedCreative problem solverStakeholder managementClient-facing communication
Tech Stack:TikTokTikTok Ads ManagerPixelsSDKsMobile Measurement Partners (MMPs)TikTok ShopBLSCLSAd EffectivenessIncrementalityExcelThinkcellDashboardsApp/Leads/Shopping AdsE-commerce marketingIASDV

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn