Senior Implementation Specialist

Block
London
Workplace: OnsiteFull timeEUR 57,500 - 86,300Function: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Cross-functional collaboration","Risk management","Executive communication","Mentorship","Project management"]

Lead technical onboarding and activation for new merchants in Square’s Global Seller Onboarding team. Own and manage multiple complex onboarding projects while partnering with Sales, Account Management, Product, Engineering, Customer Success, and Marketing. Support pre-sale discovery for select accounts, advise on Square product capabilities and limitations, manage onboarding risk, and translate merchant requirements into actionable feature requests. Travel up to 10% for client meetings and related onsite needs.

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FursaFursa
Block
Block
5 days ago

Senior Implementation Specialist

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead technical onboarding and activation for new merchants in Square’s Global Seller Onboarding team. Own and manage multiple complex onboarding projects while partnering with Sales, Account Management, Product, Engineering, Customer Success, and Marketing. Support pre-sale discovery for select accounts, advise on Square product capabilities and limitations, manage onboarding risk, and translate merchant requirements into actionable feature requests. Travel up to 10% for client meetings and related onsite needs.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical onboarding and activation for new merchants, delivering a seamless, scalable onboarding experience.
  • •Engage with sellers pre-sale for discovery, scoping, planning, and solution validation.
  • •Advise on and document Square product capabilities and limitations to set accurate expectations.
  • •Own multiple complex onboarding projects concurrently, balancing timelines, priorities, and resources.
  • •Support data entry and data migration for select sellers, and act as a liaison to Product by translating requirements into feature requests/roadmap input.
Travel: Low travel

Pay and Benefits

Salary: EUR 57,500 - 86,300
Perks:Remote WorkHealth Insurance

Key Requirements

  • •4+ years of experience in a customer-facing role, including 3+ years in project management, implementation, or onboarding.
  • •Proven ability to manage multiple complex projects at once across competing priorities, timelines, and resources.
  • •Ability to distill complex requirements into tailored solutions and communicate technical concepts clearly.
  • •Working knowledge of project management methodologies, tools, and best practices.
  • •Experience in the POS, payments, or broader technology industry.
Experience:4+ yearsPOSPaymentsTechnology industry
Skills:Cross-functional collaborationRisk managementExecutive communicationMentorshipProject management
Languages:English
Tech Stack:Square

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn