分行服務暨作業專員/ 副理 Branch Customer Service Clerk/Officer (士林分行) (Taipei, Taipei City, TW, 111)

HSBC
Taipei
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Teamwork","Problem-solving","Attention to detail"]

Support HSBC customers at the Taipei branch by handling inquiries, processing transactions, and assisting with routine banking services. Collaborate with Branch Customer Service Manager and team to ensure smooth service delivery, accurate cash handling, and high service standards in a fast-paced retail banking environment.

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FursaFursa
HSBC
HSBC
2 months ago

分行服務暨作業專員/ 副理 Branch Customer Service Clerk/Officer (士林分行) (Taipei, Taipei City, TW, 111)

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Last checked: 4 hours agoStatus: Live

Job Summary

Support HSBC customers at the Taipei branch by handling inquiries, processing transactions, and assisting with routine banking services. Collaborate with Branch Customer Service Manager and team to ensure smooth service delivery, accurate cash handling, and high service standards in a fast-paced retail banking environment.
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers with everyday banking transactions and service requests at the branch.
  • •Provide accurate information on products and services and refer complex needs to the Branch Customer Service Manager.
  • •Process client inquiries, open accounts, and maintain proper documentation in compliance with bank policies.
  • •Collaborate with team to ensure smooth branch operations and high levels of customer satisfaction.
  • •Uphold security and risk controls, protect customer information, and handle cash responsibilities accurately.

Key Requirements

  • •Excellent communication and customer service skills to handle inquiries and resolve issues effectively.
  • •Ability to operate as part of a branch team, providing accurate and timely banking support.
  • •Proficient in basic computer tasks and cash handling with attention to detail.
  • •Willingness to comply with banking procedures, policies, and security measures.
  • •Proactive, reliable, and able to work in a fast-paced retail banking environment.
Experience:BankingRetail banking
Skills:CommunicationCustomer serviceTeamworkProblem-solvingAttention to detail

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn