Systems Integration Specialist

NTT
Chennai
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 10+ yearsSkills: ["Communication","Stakeholder coordination","Ownership","Leadership","Troubleshooting"]

Provide 24x7 L2/L3 production support for Life Insurance applications running on a z/VSE mainframe platform. Lead incident triage and resolution, ensure SLA compliance, and support critical batch and online processing (job monitoring, restarts/reruns, abend resolution, and data corrections). Use ITSM tooling like ServiceNow and Jira to manage incidents, problems, changes, and releases, while maintaining runbooks/SOPs and guiding cross-functional teams during high-severity events.

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FursaFursa
NTT
NTT
2 months ago

Systems Integration Specialist

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Last checked: 6 days agoStatus: Live

Job Summary

Provide 24x7 L2/L3 production support for Life Insurance applications running on a z/VSE mainframe platform. Lead incident triage and resolution, ensure SLA compliance, and support critical batch and online processing (job monitoring, restarts/reruns, abend resolution, and data corrections). Use ITSM tooling like ServiceNow and Jira to manage incidents, problems, changes, and releases, while maintaining runbooks/SOPs and guiding cross-functional teams during high-severity events.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide L2/L3 production support for AIL mainframe insurance applications and ensure 24x7 stability and operational excellence.
  • •Monitor and ensure successful completion of daily/weekly/monthly batch cycles and support batch cycle execution (monitoring, restarts, reruns, and data corrections).
  • •Perform abend analysis, troubleshoot production issues, execute production recovery activities, and coordinate with Application Build teams for permanent fixes.
  • •Manage incidents, problems, and changes using ServiceNow and Jira, including change/release/deployment activities and production readiness checks.
  • •Maintain and enhance runbooks/SOPs and support operational improvements, documentation, and audit/compliance reporting requirements.

Key Requirements

  • •10+ years of L2/L3 mainframe production support experience for mission-critical applications in a 24x7, SLA-driven environment.
  • •Hands-on experience supporting z/VSE and/or z/OS and mainframe technologies including Assembler, Easytrieve, COBOL, CICS, JCL, and VSAM.
  • •Proven expertise in batch operations support such as job monitoring, restarts, reruns, abend resolution, and data corrections.
  • •Experience using ITSM tools (ServiceNow and Jira) with knowledge of ITIL-based Incident, Problem, Change, and Release Management.
  • •Strong communication and stakeholder coordination, including leadership during high-severity P1/P2 incidents.
Experience:10+ yearsMainframeLife insuranceInsuranceSLA operations
Skills:CommunicationStakeholder coordinationOwnershipLeadershipTroubleshooting
Tech Stack:Z/VSEZ/OSAssemblerEasytrieveCOBOLCICSJCLVSAMServiceNowJiraITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn