Coordinator Operations & User Experience - UAE National

Delivery Hero
Dubai
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: bachelorsSkills: ["Communication","Stakeholder management","Analytical","Problem-solving","Collaboration"]

The role focuses on monitoring and improving performance across UAE Operations and Customer Experience, delivering data-driven insights and continuous improvement. You will develop repeatable processes for reporting, coordinate cross-team projects, organize meetings, and raise flags on performance gaps to drive efficiency and informed decision-making.

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FursaFursa
Delivery Hero
Delivery Hero
2 months ago

Coordinator Operations & User Experience - UAE National

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

The role focuses on monitoring and improving performance across UAE Operations and Customer Experience, delivering data-driven insights and continuous improvement. You will develop repeatable processes for reporting, coordinate cross-team projects, organize meetings, and raise flags on performance gaps to drive efficiency and informed decision-making.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Monitor and improve UAE performance metrics across Operations and CX
  • •Provide preliminary insights and analyses to assist in decision-making processes
  • •Handle tasks such as organizing meetings, preparing agendas, and documenting minutes
  • •Coordinate projects and initiatives between local and regional teams
  • •Collaborate with the team to monitor performance, identify performance gaps and raise flags as needed

Key Requirements

  • •Bachelor's Degree in a relevant field
  • •1-2 years of experience in the food/grocery tech industry is highly preferred
  • •Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms, etc.
  • •Strong communication skills in English with the ability to effectively outline and present ideas
  • •Experience in stakeholder management, with the ability to manage different types of stakeholders effectively
Experience:Food/grocery tech
Education:Bachelor's
Skills:CommunicationStakeholder managementAnalyticalProblem-solvingCollaboration
Languages:English
Tech Stack:Google WorkspaceGFormsGDocsGSheetsGSlidesGoogle Drive

Eligibility

Nationality:UAE National

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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