Customer Service Delivery Advocate

Carvana
Dallas
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Customer focus","Self-motivation","Attention to safety"]

Deliver vehicles to customers’ doors using Carvana’s custom haulers and provide a great customer experience throughout the journey. Load and unload vehicles, inspect haulers to ensure safe operation, complete customer paperwork, and document thorough notes in the customer tracking system. Drive safely per Carvana CMV Driver Qualification standards while working rotating shifts and being available 7 days a week.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
5 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom haulers and provide a great customer experience throughout the journey. Load and unload vehicles, inspect haulers to ensure safe operation, complete customer paperwork, and document thorough notes in the customer tracking system. Drive safely per Carvana CMV Driver Qualification standards while working rotating shifts and being available 7 days a week.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using Carvana custom car haulers.
  • •Load/unload vehicles and inspect the car-hauler to ensure vehicles are safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be at least 21 years of age and possess a valid driver’s license.
  • •Must pass a drug test and obtain a DOT Medical Card.
  • •Must be able to read, write, speak and understand English.
  • •Ability to perform physically demanding tasks including loading/unloading vehicles and lifting/carrying up to 50 lbs.
Experience:2+ years
Skills:CommunicationCustomer focusSelf-motivationAttention to safety
Licenses:Driver's licenseNotary (local jurisdiction)Chauffeur's license (where applicable)Vehicle Verifier license (California)DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn