Senior Advisor, Technical Account Manager

Dell
Washington, Omaha, Nebraska, Colorado, Texas
Workplace: RemoteFull timeUSD 110,880 - 152,460 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Escalation management","Relationship building","Collaboration","Independent learning"]

Support Federal customers in disconnected environments as a technical subject matter expert for Dell data center infrastructure products and solutions. Work with customers and partners to implement AI solutions in secure spaces, proactively preventing issues through deep troubleshooting across storage, compute, networking, and related systems. Build trusted internal and external relationships, assist with complex system requirements, and manage escalations in high-pressure situations.

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FursaFursa
Dell
Dell
1 month ago

Senior Advisor, Technical Account Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Support Federal customers in disconnected environments as a technical subject matter expert for Dell data center infrastructure products and solutions. Work with customers and partners to implement AI solutions in secure spaces, proactively preventing issues through deep troubleshooting across storage, compute, networking, and related systems. Build trusted internal and external relationships, assist with complex system requirements, and manage escalations in high-pressure situations.
Location: Washington, Omaha, Nebraska, Colorado, Texas
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support customers in disconnected environments as a technical subject matter expert for Dell data center infrastructure products and solutions.
  • •Work with Federal customers and partners to implement AI solutions in secure spaces.
  • •Maintain deep technical acumen across Dell portfolio including storage, compute, networking, applications, cybersecurity, and converged/hyper-converged systems.
  • •Develop internal relationships within Dell and earn trust with account executives, program/project managers, leadership, infrastructure delivery teams, and security offices.
  • •Assist customer and sales teams with design, definition, and implementation of complex system requirements.

Pay and Benefits

Salary: USD 110,880 - 152,460 annually

Key Requirements

  • •8+ years of related professional experience.
  • •Must be a US citizen with an active TS/SCI security clearance and CI polygraph.
  • •In-depth troubleshooting knowledge of Dell PowerEdge servers, networking, and storage hardware in datacenter environments.
  • •Strong VMware experience and understanding of Dell and vendor diagnostic utilities.
  • •Customer-facing experience with escalation management; able to work onsite at a customer location five days a week.
Education:Bachelor's
Skills:Escalation managementRelationship buildingCollaborationIndependent learning
Certifications:A+Security+MCITP/MCSEVCPRHCSA/RHCECCNA
Tech Stack:Dell PowerEdgeVMwareDatacenter infrastructureDell diagnostic utilitiesNetworkingStorageComputeHyper-converged systemsConverged systemsAI solutionsCybersecurity

Eligibility

Nationality:US National
Security Clearance:TS/SCICI polygraph

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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