Black Box

2 days ago

Unified Communication Technician II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Install, service, program, test, and troubleshoot unified communications (UC) systems for client locations, including premise-based, hosted, and cloud solutions. Work across UC functions such as voice, chat, presence, mobility, video, desktop sharing, call control, unified messaging, email, and digital signage. Complete MAC work orders, maintain documentation, coordinate with operations teams, and respond to after-hours emergencies to meet SLAs.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Install and program UC platforms supporting functions such as chat, presence, voice, mobility, audio, web, video, desktop sharing, call control, speech recognition, unified messaging, email, and digital signage.
•Troubleshoot UC systems for premise, hosted, and cloud point-to-point and point-to-co-location network applications.
•Complete work orders for moves, adds, changes (MAC), and deletions on supported product lines.
•Plan and prioritize jobs/work orders daily via centralized resource management within the territory, and coordinate with team members to complete projects efficiently.
•Complete required documentation and respond to emergency situations during or after hours to resolve client concerns and meet SLAs.

Key Requirements

•Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
•Minimum 2+ years’ experience with unified communications (UC) systems.
•Proven ability to install, service, program, test, and troubleshoot UC systems.
•Strong customer/client service orientation with effective communication and interpersonal skills.
•Valid driver’s license and ability to safely drive company vehicles.

Experience:2+ years

Education:Associate's

Skills:Customer/client serviceCommunicationInterpersonal skillsTroubleshootingDependability

Licenses:Valid driver’s license

Certifications:Cisco CCNA Voice/Network CertifiedMicrosoft MCSEAvaya Certified Implementation/Support Specialist/Expert (ACIS/ACSS or ACSE)

Tech Stack:Unified Communications (UC)CiscoMicrosoftAvayaNECMitelShortelUnifyPBXPremise BasedHostedCloudSpeech RecognitionUnified MessagingDigital Signage

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website

Loading job details...

Preparing the role view and application actions.

Black Box

2 days ago

Unified Communication Technician II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Install and program UC platforms supporting functions such as chat, presence, voice, mobility, audio, web, video, desktop sharing, call control, speech recognition, unified messaging, email, and digital signage.
•Troubleshoot UC systems for premise, hosted, and cloud point-to-point and point-to-co-location network applications.
•Complete work orders for moves, adds, changes (MAC), and deletions on supported product lines.
•Plan and prioritize jobs/work orders daily via centralized resource management within the territory, and coordinate with team members to complete projects efficiently.
•Complete required documentation and respond to emergency situations during or after hours to resolve client concerns and meet SLAs.

Key Requirements

•Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
•Minimum 2+ years’ experience with unified communications (UC) systems.
•Proven ability to install, service, program, test, and troubleshoot UC systems.
•Strong customer/client service orientation with effective communication and interpersonal skills.
•Valid driver’s license and ability to safely drive company vehicles.

Experience:2+ years

Education:Associate's

Skills:Customer/client serviceCommunicationInterpersonal skillsTroubleshootingDependability

Licenses:Valid driver’s license

Certifications:Cisco CCNA Voice/Network CertifiedMicrosoft MCSEAvaya Certified Implementation/Support Specialist/Expert (ACIS/ACSS or ACSE)

Tech Stack:Unified Communications (UC)CiscoMicrosoftAvayaNECMitelShortelUnifyPBXPremise BasedHostedCloudSpeech RecognitionUnified MessagingDigital Signage

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website