Solutions Support Engineer

Wiz
Ireland
Workplace: RemoteFull timeFunction: Product ManagementExperience: 5+ yearsSkills: []

Deliver expert technical support for the Wiz cloud-native security platform by investigating complex, multi-domain customer issues. Troubleshoot cloud connector/integration failures across AWS, Azure, GCP, and more, diagnose Kubernetes and workload scanning/runtime security problems, triage vulnerability findings, and support shift-left security workflows. Help design and implement AI-driven automation to improve triage accuracy and resolution efficiency, while participating in an on-call rotation.

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FursaFursa
Wiz
Wiz
2 days ago

Solutions Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Deliver expert technical support for the Wiz cloud-native security platform by investigating complex, multi-domain customer issues. Troubleshoot cloud connector/integration failures across AWS, Azure, GCP, and more, diagnose Kubernetes and workload scanning/runtime security problems, triage vulnerability findings, and support shift-left security workflows. Help design and implement AI-driven automation to improve triage accuracy and resolution efficiency, while participating in an on-call rotation.
Location: Ireland
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security.
  • •Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms, including IAM/permissions, connectivity, API authentication, and scanning infrastructure.
  • •Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring.
  • •Analyze vulnerability findings by triaging false positives, validating detection accuracy, and investigating SBOM/SCA results and secret detection/patch management coverage.
  • •Design and implement AI-driven automation to scale support operations, and provide after-hours on-call support for holidays and weekends.

Key Requirements

  • •5+ years of hands-on experience in customer support, technical support, system administration, or a related customer-facing role.
  • •2+ years working with cloud platforms (AWS, Azure, GCP), including IAM and networking fundamentals (VPCs, security groups, firewalls).
  • •1+ years deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications.
  • •Strong understanding of cloud security fundamentals such as identity and access management, network segmentation, compliance frameworks, and security posture assessment.
  • •Ability to read/debug code using Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL, plus proficiency with Linux and command-line tools.
Experience:5+ years
Languages:En
Tech Stack:AWSAzureGCPOCISaaSPythonShellJavaScriptJSONJavaGoTerraformHCLKubernetesLinuxVPCSecurity groupsFirewallsCI/CDIaC

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz
Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn