Service Designer 12-month contract (North Sydney, AU)

Zurich Insurance
Australia
Workplace: HybridContractFunction: Design (Product/UX/UI/Visual)Experience: 4+ yearsSkills: ["Customer-led mindset","Communication","Creative problem-solving","Independent planning","Collaboration"]

Join the Design team as a Service Designer on a 12-month contract, shaping seamless, human-centred experiences for Zurich’s customers and internal teams. You’ll work in multidisciplinary squads to uncover needs, translate data and customer insights into practical service solutions, and design simple, intuitive journeys. Collaborate with Service, UX/UI, and Product Designers while strengthening your design craft and design leadership within an agile, AI-enabled environment.

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FursaFursa
Zurich Insurance
Zurich Insurance
1 day ago

Service Designer 12-month contract (North Sydney, AU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Join the Design team as a Service Designer on a 12-month contract, shaping seamless, human-centred experiences for Zurich’s customers and internal teams. You’ll work in multidisciplinary squads to uncover needs, translate data and customer insights into practical service solutions, and design simple, intuitive journeys. Collaborate with Service, UX/UI, and Product Designers while strengthening your design craft and design leadership within an agile, AI-enabled environment.
Location: Australia
Workplace: Hybrid
Employment Type: Contract · 12 months
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Design seamless, human-centred experiences for customers, partners, advisers, brokers, and Zurich people using data and customer understanding
  • •Champion the customer voice by uncovering needs and identifying opportunities
  • •Create practical solutions and experiences that are simple, intuitive, and meaningful
  • •Collaborate with Service, UX/UI, and Product Designers to strengthen design capability and best practices
  • •Work within multidisciplinary teams and agile squads to drive outcomes in an AI-enabled environment

Pay and Benefits

Perks:Paid LeaveParental LeaveRemote WorkHome OfficeWellness Stipend

Key Requirements

  • •4+ years’ experience in Service Design, Strategic Design, CX, or Human-Centred Design roles
  • •Customer-led mindset to uncover needs and turn insights into action
  • •Strong knowledge of design processes to plan and prioritise work independently
  • •Analytical skills to measure design impact and use data to guide decisions
  • •Comfort working in agile teams, partnering with product owners and squads to drive outcomes
Experience:4+ years
Skills:Customer-led mindsetCommunicationCreative problem-solvingIndependent planningCollaboration

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn