Crh

14 hours ago

Customer Service Representative (Stockton, CA, US, 95206)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Handle inbound calls and qualify leads to support customers through transactional inquiries and delivery. Answer and investigate questions, concerns, and issues via phone, fax, mail, and email while providing product and technical information. Maintain timely records in a customer database, organize administrative systems and filing, and communicate issues to internal teams to ensure a strong customer experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to inbound calls and qualify leads to support transactional customer inquiries through delivery.
•Develop knowledge of Oldcastle products, systems, and contacts to efficiently resolve customer requests.
•Investigate and respond to customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely, courteous manner.
•Perform administrative duties including organizing administrative systems, maintaining orderly records, and preparing reports and correspondence.
•Document all contacts, actions, and responses in the customer database and communicate customer issues to internal teams as needed.

Pay and Benefits

Salary: USD 30 - 35 hourly

Perks:401kHealth InsuranceDentalVisionLife InsurancePaid LeavePaid HolidaysLong-term Disability

Key Requirements

•High school diploma or equivalent.
•2+ years of related experience.
•Excellent verbal and written communication skills.
•Proficient in Microsoft Office (Excel, Word, PowerPoint).
•Strong organizational skills with the ability to manage priorities and workflow.

Experience:2+ yearsConstruction industry

Education:High School

Skills:CommunicationOrganizational skillsIndependent workTeamworkPrioritization

Tech Stack:Microsoft OfficeExcelWordPowerPointNOVAtimePhoneFaxEmailCustomer database

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Crh