Ghobash Group

1 month ago

Service Engineer - Abu Dhabi

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Join our Print Services team as a Service Engineer with a strong background in installation, maintenance, repair, and servicing of office and commercial print machines across leading OEM brands. Diagnose hardware, software, and print quality issues at customer sites, configure networks and workflows, deliver hands-on support, and ensure high service quality and customer satisfaction while maintaining thorough documentation and safety compliance.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Install, configure, and commission new print machines and MFDs at customer sites, including network connectivity, print driver setup, scanning workflows, and user authentication configuration
•Carry out scheduled preventive maintenance and diagnose/resolve complex technical issues related to print quality, paper handling, firmware and software integration
•Provide on-site and remote technical support, deliver product demonstrations, and escalate unresolved issues with full diagnostic details
•Complete and submit accurate service reports, update meters and equipment status in the CRM system, and maintain organized tool kits and parts inventory
•Adhere to HSE standards and OEM service procedures and maintain high first-time fix rate and customer satisfaction

Key Requirements

•Bachelor's degree or Diploma in Electronics Engineering, Computer Engineering, IT, or a related technical field
•OEM certifications from Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, or Canon strongly preferred
•3–6 years of field service experience in office or commercial print machines across one or more major OEM brands
•Strong technical knowledge of multi-brand print and MFD equipment; ability to diagnose hardware, software, and print quality issues; proficiency in service management / CRM systems; good communication skills; valid UAE driving licence
•Arabic language skills an advantage

Experience:3-6 yearsPrintingMFDOEM brands

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solving

Licenses:UAE driving licence

Certifications:OEM certifications

Languages:English

Tech Stack:FujifilmKyoceraHPXeroxRicohKonica MinoltaCanonCRM

Company Brief

Ghobash Group

Ghobash Group is a diversified family-owned conglomerate based in the UAE, operating across automotive, luxury retail, distribution, real estate, and investments, providing products and services across the Middle East and beyond.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website LinkedIn

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Ghobash Group

1 month ago

Service Engineer - Abu Dhabi

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Install, configure, and commission new print machines and MFDs at customer sites, including network connectivity, print driver setup, scanning workflows, and user authentication configuration
•Carry out scheduled preventive maintenance and diagnose/resolve complex technical issues related to print quality, paper handling, firmware and software integration
•Provide on-site and remote technical support, deliver product demonstrations, and escalate unresolved issues with full diagnostic details
•Complete and submit accurate service reports, update meters and equipment status in the CRM system, and maintain organized tool kits and parts inventory
•Adhere to HSE standards and OEM service procedures and maintain high first-time fix rate and customer satisfaction

Key Requirements

•Bachelor's degree or Diploma in Electronics Engineering, Computer Engineering, IT, or a related technical field
•OEM certifications from Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta, or Canon strongly preferred
•3–6 years of field service experience in office or commercial print machines across one or more major OEM brands
•Strong technical knowledge of multi-brand print and MFD equipment; ability to diagnose hardware, software, and print quality issues; proficiency in service management / CRM systems; good communication skills; valid UAE driving licence
•Arabic language skills an advantage

Experience:3-6 yearsPrintingMFDOEM brands

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solving

Licenses:UAE driving licence

Certifications:OEM certifications

Languages:English

Tech Stack:FujifilmKyoceraHPXeroxRicohKonica MinoltaCanonCRM

Company Brief

Ghobash Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website LinkedIn