Technical Account Manager (12 Month Contract)

Hootsuite
Mumbai, Maharashtra
Workplace: RemoteContractFunction: Solutions Engineering & Sales EngineeringExperience: 8-12 yearsSkills: ["Communication","Analytical skills","Problem-solving","Collaboration","Customer advocacy"]

Plan, lead, and deliver ongoing technical consultation, guidance, and optimization for a book of customers across the Hootsuite and Talkwalker tech stack. Drive product adoption, customer value, and renewal by managing delivery timelines, integrations, technical optimization goals, and TAM hour consumption. Serve as a technical hub and trusted advisor, produce reporting and plans, build enablement and scalable TAM processes, and partner with Professional Services leadership to evolve services over time.

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FursaFursa
Hootsuite
Hootsuite
2 days ago

Technical Account Manager (12 Month Contract)

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Last checked: 7 hours agoStatus: Live

Job Summary

Plan, lead, and deliver ongoing technical consultation, guidance, and optimization for a book of customers across the Hootsuite and Talkwalker tech stack. Drive product adoption, customer value, and renewal by managing delivery timelines, integrations, technical optimization goals, and TAM hour consumption. Serve as a technical hub and trusted advisor, produce reporting and plans, build enablement and scalable TAM processes, and partner with Professional Services leadership to evolve services over time.
Location: Mumbai, Maharashtra
Workplace: Remote
Employment Type: Contract · 12 months
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage a book of customers as a named technical consultant, providing ongoing expertise, guidance, and product value while managing delivery timelines, milestones, and technical optimization goals.
  • •Work closely with Professional Services to handle complex integrations for high-value customers and support business transformation strategies.
  • •Act as a key member of the customer account team by championing technical needs, advocating internally to improve customer product experience, and building trusted client relationships.
  • •Plan and track TAM hour consumption with monthly/quarterly/annual plans and reporting, and develop risk mitigation strategies for unused deliverables.
  • •Own technical enablement for the Professional Services team and build/refine scalable TAM processes, frameworks, and documentation, including configuration deployment guides and maintenance updates.

Key Requirements

  • •8–12 years of proven experience in advanced enterprise project implementation and direct customer advocacy in post-sales or professional services within SaaS (or equivalent education/experience combination).
  • •Ability to comprehend and translate complex business requirements into solutions that meet customer goals and objectives.
  • •Ability to explain complex technical issues to non-technical counterparts when necessary.
  • •Customer-obsessed mindset with strong communication and analytical skills; experience with enterprise-grade software integrations is a must.
  • •Process and project management skills to manage processes and timelines to get work accomplished.
Experience:8-12 yearsEnterpriseSaaS
Skills:CommunicationAnalytical skillsProblem-solvingCollaborationCustomer advocacy
Languages:English
Tech Stack:HootsuiteTalkwalkerAPIsIntegrationsChatBotsAISocial media technologies

Company Brief

Hootsuite
Provides a social media management platform for businesses to schedule posts, monitor conversations, analyze performance, and manage multiple social accounts across networks. Serves marketers, agencies, and enterprises with collaboration and analytics tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn