Service Advisor-Automotive

Qureos
Anywhere
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: high_schoolSkills: ["Communication","Customer service","Interpersonal skills","Organizational skills","Ability to work under pressure"]

Serve as the primary point of contact for automotive customers, greeting them, identifying their needs, and advising on repairs and maintenance. Prepare accurate repair orders and coordinate with technicians to schedule and monitor work. Provide clear explanations of technical issues and repair estimates, keep customers updated on progress, and handle inquiries or complaints professionally while maintaining up-to-date knowledge of vehicle service requirements.

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FursaFursa
Qureos
Qureos
3 weeks ago

Service Advisor-Automotive

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the primary point of contact for automotive customers, greeting them, identifying their needs, and advising on repairs and maintenance. Prepare accurate repair orders and coordinate with technicians to schedule and monitor work. Provide clear explanations of technical issues and repair estimates, keep customers updated on progress, and handle inquiries or complaints professionally while maintaining up-to-date knowledge of vehicle service requirements.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers and ascertain their automotive needs.
  • •Advise customers on necessary repairs and maintenance, explaining technical issues clearly.
  • •Prepare repair orders with accurate documentation of customer requests and vehicle information.
  • •Liaise with technicians and workshop staff to schedule and monitor repairs.
  • •Provide repair estimates and keep customers informed on the progress of repairs, handling queries and complaints professionally.

Key Requirements

  • •Minimum 2-5 years of proven experience as a Service Advisor in the automotive industry.
  • •Strong understanding of vehicle mechanics and maintenance procedures.
  • •Excellent customer service and communication skills.
  • •Ability to work effectively under pressure and manage multiple tasks.
  • •High school diploma or equivalent; further automotive technology qualifications are advantageous.
Experience:2-5 yearsAutomotive
Education:High School
Skills:CommunicationCustomer serviceInterpersonal skillsOrganizational skillsAbility to work under pressure

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn