Devoteam

1 month ago

Técnico de Soporte N1 (Inglés alto)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-line IT support to end users in a client environment, handling on-site workstations, ticket management in Service Now, AD user help, and basic M365 administration within a Hybrid work setting in San Sebastián de los Reyes (Madrid area). Collaborate with a 3-person IT team to resolve incidents and requests, while ensuring high user satisfaction.

Location: Spain

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Onsite user support for workstations, apps, devices, communications, and cabling.
•Ticket management: receive, log, classify, track and resolve incidents and requests in first line or escalate when needed; Service Now used for ticketing.
•Remote user support tools and first-line support for M365.
•Active Directory user management: unlocks, password resets, identity provisioning, and permissions assignment.
•Manage and maintain audiovisual rooms devices; configure and test cables and devices; printers configuration and issue resolution.
•IT asset management: inventory control and maintenance of devices, software licenses, and app updates; WiFi access support.

Key Requirements

•More than 2 years of experience in a similar role; experience in global companies is a plus.
•English proficiency at least B2; if no certification, commit to obtaining it during the 6-month probation period (cost covered by the employer).
•Higher technical education: Higher Vocational Training in IT, Telecommunications or similar.
•Knowledge of ticketing tools, Microsoft Office365, and micro-information management/admin of devices (PCs, tablets) via tools like Intune or similar.
•Adobe suite knowledge; strong initiative, proactivity, and client-focused communication; ability to work autonomously and in a team.

Experience:2+ yearsIT supportManaged Services

Education:Certification / Diploma

Skills:InitiativeProactivityCommunicationCustomer orientationProblem-solving

Languages:EnglishSpanish

Tech Stack:ServiceNowMicrosoft 365IntuneActive DirectoryAdobeOffice365PCsTablets

Company Brief

Devoteam

Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1995

Website LinkedIn

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Devoteam

1 month ago

Técnico de Soporte N1 (Inglés alto)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Spain

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Onsite user support for workstations, apps, devices, communications, and cabling.
•Ticket management: receive, log, classify, track and resolve incidents and requests in first line or escalate when needed; Service Now used for ticketing.
•Remote user support tools and first-line support for M365.
•Active Directory user management: unlocks, password resets, identity provisioning, and permissions assignment.
•Manage and maintain audiovisual rooms devices; configure and test cables and devices; printers configuration and issue resolution.
•IT asset management: inventory control and maintenance of devices, software licenses, and app updates; WiFi access support.

Key Requirements

•More than 2 years of experience in a similar role; experience in global companies is a plus.
•English proficiency at least B2; if no certification, commit to obtaining it during the 6-month probation period (cost covered by the employer).
•Higher technical education: Higher Vocational Training in IT, Telecommunications or similar.
•Knowledge of ticketing tools, Microsoft Office365, and micro-information management/admin of devices (PCs, tablets) via tools like Intune or similar.
•Adobe suite knowledge; strong initiative, proactivity, and client-focused communication; ability to work autonomously and in a team.

Experience:2+ yearsIT supportManaged Services

Education:Certification / Diploma

Skills:InitiativeProactivityCommunicationCustomer orientationProblem-solving

Languages:EnglishSpanish

Tech Stack:ServiceNowMicrosoft 365IntuneActive DirectoryAdobeOffice365PCsTablets

Company Brief

Devoteam

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1995

Website LinkedIn