Engineering Manager- Specialist Experience & Platform

Canva
Sydney
Workplace: HybridFull timeFunction: Software EngineeringSkills: ["Mentoring","Coaching","Psychological safety","Cross-functional communication","Stakeholder management"]

Lead the Specialist Platform and Experience team that builds custom software powering Canva’s support experience. You’ll manage engineers responsible for backend platform capabilities, including security considerations and an MCP server that delivers consistent data and policy for AI-enabled customer problem resolution. Partner with Program Managers and cross-functional teams to drive technical strategy, roadmap, planning, cross-team integration, engineering quality, and AI governance.

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Canva
Canva
1 day ago

Engineering Manager- Specialist Experience & Platform

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead the Specialist Platform and Experience team that builds custom software powering Canva’s support experience. You’ll manage engineers responsible for backend platform capabilities, including security considerations and an MCP server that delivers consistent data and policy for AI-enabled customer problem resolution. Partner with Program Managers and cross-functional teams to drive technical strategy, roadmap, planning, cross-team integration, engineering quality, and AI governance.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Manager level

Key Responsibilities

  • •Coach, mentor, and grow engineers building platform capabilities while fostering psychological safety and innovation culture.
  • •Lead the team’s technical strategy and roadmap in close collaboration with Program Managers and Enablement and Engineering teams.
  • •Drive planning and refinement of team goals, balancing platform robustness, high-impact enablement, and engineering practices.
  • •Facilitate cross-team collaborations from initial spikes and MVPs through full integration, ensuring agents share a common foundation.
  • •Champion engineering quality, AI governance, and contribution standards; align with leadership on prioritisation and resourcing.

Key Requirements

  • •Experienced engineering manager with a proven track record of leading teams and delivering at scale.
  • •Strong technical depth in backend engineering and ability to make sound architectural decisions.
  • •Genuine interest in AI and LLM-powered products, including applying them to real problems at scale.
  • •Ability to balance platform thinking (reliability, scalability, governance) with product thinking (user outcomes, CSAT, activation, retention).
  • •Excellent communication skills to translate platform work into business value across cross-functional stakeholders.
Skills:MentoringCoachingPsychological safetyCross-functional communicationStakeholder management
Languages:English
Tech Stack:AILLMMCP server

Company Brief

Canva
Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Surry Hills, New South Wales, Australia
Founded: 2012
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor