Manager, Experiences Retail Store Operations

Netflix
Los Angeles
Workplace: OnsiteFull timeUSD 205,000 - 343,000 annuallyFunction: Data Science & Machine LearningExperience: 10+ yearsSkills: ["Leadership","Communication","Problem-solving","Data-driven decision-making","Cross-functional collaboration"]

Lead end-to-end operations for Netflix’s Direct-to-Consumer Retail, with a focus on Netflix House. Own store strategy, operating model, SOPs, inventory and loss prevention, and partner with Retail Crew to ensure efficient, revenue-driving execution. Drive retail technology ownership (POS like Shopify, RFID, inventory systems), track KPIs and financial reporting, plan new venue openings, and travel regularly to support readiness, training, and operational assessments.

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FursaFursa
Netflix
Netflix
5 days ago

Manager, Experiences Retail Store Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead end-to-end operations for Netflix’s Direct-to-Consumer Retail, with a focus on Netflix House. Own store strategy, operating model, SOPs, inventory and loss prevention, and partner with Retail Crew to ensure efficient, revenue-driving execution. Drive retail technology ownership (POS like Shopify, RFID, inventory systems), track KPIs and financial reporting, plan new venue openings, and travel regularly to support readiness, training, and operational assessments.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Define and evolve store operations strategy and operating model, including processes, standards, and SOPs for daily routines, inventory management, fan service, loss prevention, and store administration.
  • •Own retail technology stack across venues, leading evaluation, selection, implementation, and optimization of systems; partner with IT/Engineering and vendors through planning to go-live.
  • •Monitor store operations KPIs and partner to optimize staffing hours and reduce overspending on labor while improving guest experience, sell-through, and shrink.
  • •Partner with HQ teams (Visual Merchandising, Merchandising, Marketing, Finance, Tech) to translate initiatives into clear store-ready execution plans and keep venue teams informed.
  • •Lead operational planning and execution for new venue openings, including timelines, staffing strategies, training schedules, readiness checklists, and regular travel for support and assessments.
Travel: Medium travel

Pay and Benefits

Salary: USD 205,000 - 343,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquityDisabilityHsaPaid LeaveLife InsuranceFamily Forming

Key Requirements

  • •10+ years of retail operations experience, covering both strategic/HQ work and hands-on store execution.
  • •Direct experience with retail technology systems, including POS platforms (e.g., Shopify), RFID, and inventory management, including leading implementations or transitions.
  • •Ability to build operational structure in ambiguous, still-forming environments.
  • •Data-driven experience building KPI frameworks, dashboards, and financial/operational reporting.
  • •Experience writing and implementing scalable SOPs and operating credibly at every level, including alongside hourly Crew.
Experience:10+ yearsRetailHospitalityExperiential entertainment
Skills:LeadershipCommunicationProblem-solvingData-driven decision-makingCross-functional collaboration
Tech Stack:ShopifyRFIDPoint-of-sale (POS)Inventory managementKPI dashboardsSOPs

Company Brief

Netflix
Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.
Industry: Streaming Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Gatos, United States
Founded: 1997
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Glassdoor: 4.1
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