Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Atlanta (Hybrid)

SAP
Atlanta
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Strategic guidance","Issue resolution","Escalation management","Adaptability","Problem-solving"]

Guide customers through their business journey with SAP cloud solutions by increasing satisfaction, retention, renewals, references, and upsells. Oversee customer milestones from deal signature through provisioning, monitoring implementation progress, and achieving business case outcomes. Participate in a 10-month learn-apply SAP Academy program with classroom and field phases, mentoring from senior CSMs, and onboarding in the local market to prepare you for a customer-facing role.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Atlanta (Hybrid)

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Last checked: 2 hours agoStatus: Live

Job Summary

Guide customers through their business journey with SAP cloud solutions by increasing satisfaction, retention, renewals, references, and upsells. Oversee customer milestones from deal signature through provisioning, monitoring implementation progress, and achieving business case outcomes. Participate in a 10-month learn-apply SAP Academy program with classroom and field phases, mentoring from senior CSMs, and onboarding in the local market to prepare you for a customer-facing role.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Successfully complete a 10-month learn-apply program with classroom and field phases as part of the Customer Success board area.
  • •Guide customers through their business journey with SAP solutions to improve customer satisfaction and long-term value.
  • •Increase customer retention, renewals, references, and upsells for assigned Cloud products.
  • •Oversee key customer milestones across the customer lifecycle, from deal signature through provisioning, monitoring progress, and business case achievement.
  • •Serve as the strategic point of contact for customers within the assigned solution portfolio and leverage SAP resources to maintain overall customer health.
Travel: Extensive travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Proven ability to deliver strategic guidance and resolve issues and escalations to ensure satisfaction and business continuity.
  • •A cooperative, productive approach to internal and external working relationships.
  • •Ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
Experience:2-3 yearsCloudCustomer success
Skills:Strategic guidanceIssue resolutionEscalation managementAdaptabilityProblem-solving
Languages:English
Tech Stack:SAPCloud productsS/4HANASAP SuccessFactorsSAP Supply Chain Management (SCM)SAP Customer Experience (CX)SAP Business Transformation Management (BTM)SAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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