Horizon3.ai

1 month ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Enterprise-level technical support engineer focusing on cloud infrastructure, networking, and security for large-scale deployments. You’ll diagnose complex issues, collaborate cross-functionally, and guide customers through IaC and containerized environments in a remote, fast-paced setting.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide advanced technical support to enterprise customers via phone, email, chat, and remote sessions, troubleshooting issues across cloud, networking, and infrastructure domains.
•Diagnose and resolve customer-reported problems, performing root cause analysis to prevent recurrence and ensure high availability of services.
•Collaborate with engineering, product, and sales teams to escalate and resolve intricate technical challenges, while documenting solutions for knowledge sharing.
•Assist in the deployment and optimization of customer environments, offering guidance on best practices for infrastructure as code (IaC) and containerized applications.
•Monitor and respond to support tickets in a timely manner, maintaining SLAs and contributing to continuous improvement of support processes.

Travel: Low travel

Pay and Benefits

Salary: USD 102,465 - 126,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceVisionDentalEquityRemote WorkParental Leave

Key Requirements

•Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).
•5+ years of relevant industry experience in technical support, systems administration, or cloud operations, ideally in an enterprise-level environment (e.g., supporting large-scale deployments for Fortune 500 clients).
•Strong proficiency in Linux administration, including server configuration, performance tuning, security hardening, and troubleshooting in production environments.
•Hands-on experience with Docker and containerization technologies, such as building, deploying, and managing containerized applications in orchestrated environments (e.g., Kubernetes or similar).
•Solid understanding of cloud platforms (e.g., AWS, Azure, or GCP) and Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation, with experience provisioning and managing cloud resources.

Experience:5+ yearsEnterpriseCloudCybersecurity

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationMentoringTime management

Certifications:AWS Certified Solutions ArchitectLinux+

Languages:English

Tech Stack:LinuxDockerKubernetesAWSAzureGCPTerraformAnsibleCloudFormationWiresharkTcpdumpBashPythonPowerShell

Company Brief

Horizon3.ai

Builds NodeZero®, an autonomous penetration-testing platform that continuously finds, prioritizes, and verifies exploitable vulnerabilities across on-premises, cloud, and hybrid environments to help organizations reduce security risk.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 4.9

Website LinkedIn Glassdoor

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Horizon3.ai

1 month ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide advanced technical support to enterprise customers via phone, email, chat, and remote sessions, troubleshooting issues across cloud, networking, and infrastructure domains.
•Diagnose and resolve customer-reported problems, performing root cause analysis to prevent recurrence and ensure high availability of services.
•Collaborate with engineering, product, and sales teams to escalate and resolve intricate technical challenges, while documenting solutions for knowledge sharing.
•Assist in the deployment and optimization of customer environments, offering guidance on best practices for infrastructure as code (IaC) and containerized applications.
•Monitor and respond to support tickets in a timely manner, maintaining SLAs and contributing to continuous improvement of support processes.

Travel: Low travel

Pay and Benefits

Salary: USD 102,465 - 126,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceVisionDentalEquityRemote WorkParental Leave

Key Requirements

•Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).
•5+ years of relevant industry experience in technical support, systems administration, or cloud operations, ideally in an enterprise-level environment (e.g., supporting large-scale deployments for Fortune 500 clients).
•Strong proficiency in Linux administration, including server configuration, performance tuning, security hardening, and troubleshooting in production environments.
•Hands-on experience with Docker and containerization technologies, such as building, deploying, and managing containerized applications in orchestrated environments (e.g., Kubernetes or similar).
•Solid understanding of cloud platforms (e.g., AWS, Azure, or GCP) and Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation, with experience provisioning and managing cloud resources.

Experience:5+ yearsEnterpriseCloudCybersecurity

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationMentoringTime management

Certifications:AWS Certified Solutions ArchitectLinux+

Languages:English

Tech Stack:LinuxDockerKubernetesAWSAzureGCPTerraformAnsibleCloudFormationWiresharkTcpdumpBashPythonPowerShell

Company Brief

Horizon3.ai

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 4.9

Website LinkedIn Glassdoor