IT Support Services Technician

Teletech
Glasgow
Workplace: RemoteFull timeGBP 34,000+ annuallyFunction: IT Support & HelpdeskEducation: associatesSkills: ["Communication","Customer service","Organizational skills","Problem resolution","Time management"]

Provide first- and second-line IT support as the primary point of contact for end users. Handle Service Desk requests end-to-end by logging, tracking, resolving, and escalating issues appropriately, while administering user access and permissions. Support daily operational checks, system performance monitoring, and local device/hardware workflows such as imaging, upgrades, repairs, asset management, and PC relocations. Work shifts with potential on-call coverage and occasional travel.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Teletech
Teletech
1 day ago

IT Support Services Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide first- and second-line IT support as the primary point of contact for end users. Handle Service Desk requests end-to-end by logging, tracking, resolving, and escalating issues appropriately, while administering user access and permissions. Support daily operational checks, system performance monitoring, and local device/hardware workflows such as imaging, upgrades, repairs, asset management, and PC relocations. Work shifts with potential on-call coverage and occasional travel.
Location: Glasgow
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide Tier 1 and Tier 2 technical support for end users via phone, ticketing systems, and chat tools.
  • •Log, document, and track Service Desk incidents and requests in ServiceNow or other required systems, managing ownership through resolution.
  • •Perform daily operational checks and monitor system performance to ensure availability before production hours.
  • •Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations.
  • •Administer/support user access management (ID creation and application permissions) and escalate complex issues appropriately.
Travel: Low travel

Pay and Benefits

Salary: GBP 34,000 annually
Perks:Annual LeavePensionLife AssurancePrivate MedicalDentalEapCycle ToOn-site ParkingTravel Allowance

Key Requirements

  • •Be UK-based and live within a 40-minute commute of the Rutherglen storage facility in Glasgow.
  • •Have an associate degree or equivalent work IT experience.
  • •Have mid-level Help Desk or desktop hardware and software experience in a corporate or call centre environment.
  • •Have experience with basic network troubleshooting and help with user access permissions.
  • •Have working knowledge of Windows 10/11 and Outlook/Office 365.
Education:Associate's
Skills:CommunicationCustomer serviceOrganizational skillsProblem resolutionTime management
Certifications:CompTIA A+CompTIA Network+
Tech Stack:ServiceNowAzureAWSTelephonyWindows 10Windows 11OutlookOffice 365

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn