Night Guest Service Agent

Minor International
Australia
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Proactive attitude","Professionalism"]

Deliver warm, professional guest service during night shifts—supporting smooth check-ins/check-outs, handling guest inquiries, and resolving issues promptly. You’ll communicate clearly via in-person, phone, and email channels, manage guest reservations, updates, and special requests using the property’s management systems, and act as a primary point of contact with personalized local recommendations. Part-time night hours run 10.00pm–6am with weekend and public-holiday availability.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Minor International
Minor International
2 days ago

Night Guest Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Deliver warm, professional guest service during night shifts—supporting smooth check-ins/check-outs, handling guest inquiries, and resolving issues promptly. You’ll communicate clearly via in-person, phone, and email channels, manage guest reservations, updates, and special requests using the property’s management systems, and act as a primary point of contact with personalized local recommendations. Part-time night hours run 10.00pm–6am with weekend and public-holiday availability.
Location: Australia
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide warm reception and ensure smooth, efficient guest check-in while addressing immediate inquiries.
  • •Maintain clear, courteous communication with guests and team members across in-person, phone, and email channels.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Serve as primary point of contact throughout guests’ stays, offering prompt assistance and resolving issues.
  • •Provide personalised recommendations to enhance the guest experience.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceEap

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and professionally across in-person, phone, and email mediums.
  • •Consistently provide an exceptional standard of service with a proactive, positive approach to guest needs.
  • •Passion for creating positive guest experiences, with attentive service and efficient issue resolution.
  • •Commitment to a dynamic schedule, including weekends, public holidays, and varying shifts.
  • •Work rights within Australia or New Zealand are required.
Experience:Hospitality
Skills:CommunicationCustomer serviceProblem-solvingProactive attitudeProfessionalism
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn