Senior Implementation Manager

Front
Chicago
Workplace: HybridFull timeUSD 155,000 - 173,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Consultative","Systems thinking","Change management","Executive communication","Stakeholder management"]

Lead Front’s most complex customer implementations end-to-end, from discovery and solution design through launch, adoption, and measurable value. Partner with customer leaders and internal teams to translate business goals into scalable workflows, define operating models and governance, and manage change, risk, and executive communication across multiple concurrent engagements. Handle common technical topics (integrations, data flows, automations, migrations, APIs, webhooks) and turn recurring needs into reusable playbooks and improvements.

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FursaFursa
Front
Front
2 days ago

Senior Implementation Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead Front’s most complex customer implementations end-to-end, from discovery and solution design through launch, adoption, and measurable value. Partner with customer leaders and internal teams to translate business goals into scalable workflows, define operating models and governance, and manage change, risk, and executive communication across multiple concurrent engagements. Handle common technical topics (integrations, data flows, automations, migrations, APIs, webhooks) and turn recurring needs into reusable playbooks and improvements.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own complex, multi-workstream implementation engagements from discovery and solution design through launch, adoption, and value realization.
  • •Advise customer leaders on future-state workflows, operating models, governance, and change.
  • •Build and drive project plans, decision frameworks, stakeholder cadences, risk registers, and executive updates across concurrent engagements.
  • •Lead discovery workshops to uncover business goals, process gaps, technical constraints, change risks, and measurable success criteria.
  • •Lead change management, enablement, cutover, and adoption strategies; navigate escalations and align customers and internal teams around trade-offs and a path forward.

Pay and Benefits

Salary: USD 155,000 - 173,000 annually
Perks:Health InsuranceParental LeaveRemote WorkWellness StipendPaid Leave

Key Requirements

  • •5+ years leading customer-facing SaaS implementations, professional services engagements, technical programs, or similarly complex transformations.
  • •Independently own complex implementations from discovery through sustained adoption across multiple stakeholders, workstreams, and technical dependencies.
  • •Strong consultative, systems-thinking skills to diagnose business problems and recommend practical future-state solutions.
  • •Excellent project leadership across scope, timeline, governance, risk, executive communication, and managing multiple concurrent priorities.
  • •Demonstrated change-management experience, including stakeholder mapping, resistance management, enablement, cutover, and reinforcement after launch.
Experience:5+ yearsSaaSProfessional services
Skills:ConsultativeSystems thinkingChange managementExecutive communicationStakeholder management
Tech Stack:IntegrationsData flowsAutomationsMigrationsAPIsWebhooks

Company Brief

Front
Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 4.6
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