Service Operations Supervisor

Distro
United States
Workplace: OnsiteFull timeUSD 25 - 31 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Attention to detail","Problem-solving"]

Own service delivery for an assigned group of clients by coordinating onboarding (user setup and training), maintaining proactive touchpoints, and leading escalations through internal operations to ensure seamless payroll and tax processes. Oversee payroll processing accuracy, resolve payroll errors, guide tax/reporting guidance, and monitor Payroll Specialists’ work. Facilitate client meetings and POD huddles, recommend product/service improvements, and support retention for at-risk clients.

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FursaFursa
Distro
Distro
1 day ago

Service Operations Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own service delivery for an assigned group of clients by coordinating onboarding (user setup and training), maintaining proactive touchpoints, and leading escalations through internal operations to ensure seamless payroll and tax processes. Oversee payroll processing accuracy, resolve payroll errors, guide tax/reporting guidance, and monitor Payroll Specialists’ work. Facilitate client meetings and POD huddles, recommend product/service improvements, and support retention for at-risk clients.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary contact for an assigned group of clients and manage accounts through proactive relationship-building.
  • •Coordinate client user setup and training for client-facing web-based payroll, custom reporting software, and service platforms.
  • •Oversee and ensure timely, accurate payroll processing; review payrolls and resolve payroll errors.
  • •Liaise between clients and internal operations to deliver services in line with departmental SOPs and resolve escalated issues.
  • •Monitor payroll tax notices, provide guidance on payroll tax questions and state/federal reporting, and assist with payroll tax registration/login needs.

Pay and Benefits

Salary: USD 25 - 31 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

  • •High School Diploma with 2+ years of experience in PEO/ASO/HCM (multistate experience preferred).
  • •2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
  • •Previous supervisory experience.
  • •Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications.
  • •Ability to build strong client and cross-team relationships and communicate clearly.
Experience:2-4 years
Education:High School
Skills:CommunicationInterpersonal skillsTime managementAttention to detailProblem-solving
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPointClient SpaceWeb-based payrollCustom reporting software

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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