Service Writer

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Content & Editorial (Writing/Editing)Experience: 3-4 yearsEducation: high_schoolSkills: ["Customer service","Relationship building","Problem-solving","Interpersonal skills","Adaptability"]

Manage customer damage work orders and parts/billing workflows while supporting the service manager with internal and customer requests. Respond to inbound leads and guide customers through the equipment rental process, building relationships with contractors and construction principals to grow market share. Maintain customer satisfaction by resolving inquiries and keeping customers updated on additional EquipmentShare ways to save money and improve operations, while working in an in-person, safety-sensitive role.

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EquipmentShare
EquipmentShare
1 day ago

Service Writer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 42 minutes agoStatus: Live

Job Summary

Manage customer damage work orders and parts/billing workflows while supporting the service manager with internal and customer requests. Respond to inbound leads and guide customers through the equipment rental process, building relationships with contractors and construction principals to grow market share. Maintain customer satisfaction by resolving inquiries and keeping customers updated on additional EquipmentShare ways to save money and improve operations, while working in an in-person, safety-sensitive role.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write customer damage work orders and order parts; bill work orders.
  • •Assist the service manager in managing customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Maintain and nurture customer relationships to ensure satisfaction and resolve inquiries, requests, complaints, or communications.
  • •Develop sales strategies and techniques to increase market share and improve customer experience.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveGym MembershipWellness StipendVolunteer Time

Key Requirements

  • •3–4 years of sales experience (equipment sales experience is a plus).
  • •High School diploma or equivalent.
  • •Strong interpersonal and problem-solving skills with a customer-first mindset.
  • •Ability to build, nurture, and maintain customer relationships throughout the rental process.
  • •Safety sensitive: offer contingent on passing a 10 panel drug screen (and employment contingent on passing a background check; some roles may require a drug test depending on responsibilities).
Experience:3-4 yearsSales
Education:High School
Skills:Customer serviceRelationship buildingProblem-solvingInterpersonal skillsAdaptability
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn