Sales and Service Leader - Full Time (Baltimore, MD, US, 21202)

Sephora
Baltimore
Workplace: OnsiteFull timeUSD 26 - 30 hourlyFunction: SalesExperience: 2+ yearsSkills: ["Leadership","Coaching","Client-first mindset","Communication","Interpersonal skills"]

Lead store success by coaching and empowering your team to deliver exceptional client service and achieve sales goals. Drive performance through client engagement, strong product knowledge, and personalized recommendations. Support ongoing growth via feedback, onboarding, and training across loyalty programs and brand initiatives. Assist with daily store operations including inventory, visual merchandising, and maintaining Sephora standards while fostering an inclusive, client-first environment.

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FursaFursa
Sephora
Sephora
1 day ago

Sales and Service Leader - Full Time (Baltimore, MD, US, 21202)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead store success by coaching and empowering your team to deliver exceptional client service and achieve sales goals. Drive performance through client engagement, strong product knowledge, and personalized recommendations. Support ongoing growth via feedback, onboarding, and training across loyalty programs and brand initiatives. Assist with daily store operations including inventory, visual merchandising, and maintaining Sephora standards while fostering an inclusive, client-first environment.
Location: Baltimore
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead and inspire your team to deliver exceptional client service and achieve sales goals.
  • •Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
  • •Provide ongoing feedback and development to elevate team performance and support growth.
  • •Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
  • •Assist with daily operations including inventory, visual merchandising, and maintaining store standards while upholding Sephora policies and inclusivity.

Pay and Benefits

Salary: USD 26 - 30 hourly
Perks:Health InsuranceWellness Stipend

Key Requirements

  • •Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
  • •Proven ability to coach and inspire teams to achieve goals.
  • •Strong sales and client service skills.
  • •Excellent communication and interpersonal skills.
  • •Comfortable in a fast-paced, dynamic environment with the ability to learn and share product knowledge; physically able to lift and carry up to 50 pounds.
Experience:2+ yearsRetailHospitalityCustomer service
Skills:LeadershipCoachingClient-first mindsetCommunicationInterpersonal skills

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn