Customer Relationship Officer

Abu Dhabi Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Customer service","Sales","Training","Team management"]

Customer Relationship Officer role at a UAE-based bank focused on delivering quality customer service, managing deposit and finance account documentation, and promoting ADIB products. The position involves handling inquiries, ensuring KYC compliance, supervising service delivery, and coordinating staff, with emphasis on process improvements and adherence to banking policies.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
5 months ago

Customer Relationship Officer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Customer Relationship Officer role at a UAE-based bank focused on delivering quality customer service, managing deposit and finance account documentation, and promoting ADIB products. The position involves handling inquiries, ensuring KYC compliance, supervising service delivery, and coordinating staff, with emphasis on process improvements and adherence to banking policies.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deposit account documentation: Handle inquiries related to deposit accounts, opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
  • •Finance account documentation: Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
  • •Sales-Management of service delivery: Sell and cross sell ADIB’s products and promote ADIB’s image
  • •Staff Management and coordination: Management of subordinates, plan their training and appraisal.
  • •Perform other task specified by Management.

Key Requirements

  • •Broad knowledge of ADIB’s Retail Banking financial products & services
  • •Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
  • •Good knowledge of UAE banking practices, regulations & risks
  • •Thorough knowledge of all the Regulations issued by Central Bank of UAE
  • •Training skills and Sales skills
Experience:BankingRetail banking
Skills:CommunicationCustomer serviceSalesTrainingTeam management

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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