Lead Service/Experience Designer

NTT
Texas
Workplace: RemoteFull timeUSD 116,775 - 216,250 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 10+ yearsEducation: bachelorsSkills: ["Collaborative leadership","Stakeholder management","Systems thinking","Storytelling","Business acumen"]

Lead end-to-end service design engagements for Fortune 500 clients, turning complex business challenges into measurable customer and operational outcomes. Own service blueprints, journey maps, and transformation roadmaps across digital and physical touchpoints. Collaborate with Visual Design and Product Design teams, expand practice capabilities, mentor junior designers, and support business development by crafting responses to RFPs and sales opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 week ago

Lead Service/Experience Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead end-to-end service design engagements for Fortune 500 clients, turning complex business challenges into measurable customer and operational outcomes. Own service blueprints, journey maps, and transformation roadmaps across digital and physical touchpoints. Collaborate with Visual Design and Product Design teams, expand practice capabilities, mentor junior designers, and support business development by crafting responses to RFPs and sales opportunities.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end service design engagements, aligning stakeholders across business units and driving transformation outcomes.
  • •Lead strategic service design initiatives in high-growth sectors (including healthcare and government) and support pursuit success with proposals.
  • •Design end-to-end service ecosystems across digital and physical touchpoints using service blueprints, journey maps, and transformation roadmaps.
  • •Collaborate with Visual Design and Product Design teams to orchestrate a complete design toolkit informed by service insights.
  • •Mentor junior designers and contribute to building the service design practice while supporting relationship expansion and thought leadership.

Pay and Benefits

Salary: USD 116,775 - 216,250 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

  • •10+ years leading service design projects in consulting, agency, or enterprise environments.
  • •10+ years of experience in strategy, product, or innovation consulting and delivering executive-level recommendations.
  • •Experience with service design toolsets, including business design methods such as BMC/Lean Canvas and service blueprinting.
  • •Experience with Agile, JTBD, Design Thinking, and Lean Startup methodologies.
  • •Bachelor’s in business, design, engineering, or a related field (MBA/MS a plus).
Experience:10+ yearsConsultingAgencyEnterpriseB2BFortune 500
Education:Bachelor's
Skills:Collaborative leadershipStakeholder managementSystems thinkingStorytellingBusiness acumen
Tech Stack:ExcelSQLBI toolsPPTMiroFigma

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn