Customer Care Specialist (Olesnica, DS, PL)

Kerry Group
Poland
Workplace: HybridContractFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Attention to detail","Problem-solving","Teamwork"]

Act as the key contact for Polish customers, handling inquiries and account administration while ensuring timely, professional communication. Manage orders and requests in line with company procedures, resolve service issues by investigating complaints and escalating when needed, and help improve processes for efficiency and customer experience. You’ll maintain product, customer, process, and supplier knowledge and collaborate across the supply chain and departments to strengthen relationships and support continuous improvement.

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Kerry Group
Kerry Group
2 days ago

Customer Care Specialist (Olesnica, DS, PL)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Act as the key contact for Polish customers, handling inquiries and account administration while ensuring timely, professional communication. Manage orders and requests in line with company procedures, resolve service issues by investigating complaints and escalating when needed, and help improve processes for efficiency and customer experience. You’ll maintain product, customer, process, and supplier knowledge and collaborate across the supply chain and departments to strengthen relationships and support continuous improvement.
Location: Poland
Workplace: Hybrid
Employment Type: Contract · 12 months
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Maintain professional, timely, effective communication with customers.
  • •Handle account administration, account queries, and commercial support.
  • •Manage customer orders and requests, and propose procedure/process improvements to increase efficiency and effectiveness.
  • •Resolve service issues by clarifying complaints, determining cause, seeking solutions, and escalating appropriately.
  • •Develop and maintain strong customer relationships and collaborate with internal teams to improve customer service; support information gathering for improvements.

Pay and Benefits

Perks:Health InsuranceGym MembershipLife InsuranceTravel Allowance

Key Requirements

  • •Fluent in Polish and English.
  • •Excellent communication and interpersonal skills.
  • •Ability to integrate and work effectively with others in a changing environment.
  • •Strong attention to detail with excellent organisational, analytical, problem-solving, and administrative skills.
  • •Team player with a desire for continuous learning and professional growth.
Skills:CommunicationInterpersonal skillsAttention to detailProblem-solvingTeamwork
Languages:PolishEnglish

Company Brief

Kerry Group
Kerry Group is a global taste and nutrition company supplying ingredients, flavours and integrated solutions to the food, beverage and pharmaceutical industries, serving manufacturers with product development, technical support and supply chain services.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tralee, Ireland
Founded: 1972
WebsiteLinkedIn