IT Support Engineer

NTT
Dublin
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Interpersonal skills","Communication skills","Problem-solving"]

Provide end-user and network technical support by responding to client requests, diagnosing hardware/software and connectivity issues, and performing installations, upgrades, and troubleshooting. Manage LAN/Voice/Video services and maintain secure, high-performance networks supporting VoIP, QoS/CoS, SBCs, and related telecommunication equipment. Troubleshoot Cisco and wireless technologies and coordinate with internal teams and vendors to deploy, test, and remediate incidents, vulnerabilities, and security findings.

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FursaFursa
NTT
NTT
3 days ago

IT Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide end-user and network technical support by responding to client requests, diagnosing hardware/software and connectivity issues, and performing installations, upgrades, and troubleshooting. Manage LAN/Voice/Video services and maintain secure, high-performance networks supporting VoIP, QoS/CoS, SBCs, and related telecommunication equipment. Troubleshoot Cisco and wireless technologies and coordinate with internal teams and vendors to deploy, test, and remediate incidents, vulnerabilities, and security findings.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Respond to client support requests and contact clients to identify the nature of problems.
  • •Troubleshoot hardware and software issues, including networking and connection problems.
  • •Install and maintain hardware and computer peripherals; install and upgrade operating systems and computer software.
  • •Provide desktop support and basic training in computer operation and management while completing job reports and ordering supplies.
  • •Provide network technical support for complex incidents, including troubleshooting Cisco/wireless technologies and maintaining secure LAN/Voice/Video services, remediation, and telecommunications equipment.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in computer science or information technology.
  • •Proven work experience as a desktop support engineer or support technician.
  • •Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • •Knowledge of popular operating systems, software applications, and remote connection systems.
  • •Ability to travel and work after hours when necessary, with excellent interpersonal and written/verbal communication skills.
Education:Bachelor's in Computer science or information technology
Skills:Interpersonal skillsCommunication skillsProblem-solving
Tech Stack:CiscoWireless technologyNetwork routingNetwork switchingCisco Unified Communications ManagerUnity voicemailVoice GatewaysCisco routerCisco switchJabberTelepresenceCodian MCUAvaya phonesAvaya Media GatewayLANVoiceVideoVoIPQoSCoS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn