Customer Care Senior Representative

NTT
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Detail-oriented","Organized","Ability to work independently","Sense of urgency"]

Handle inbound and outbound calls to insurance companies, medical facilities, and customers, while responding to requests by phone and/or in writing to meet service standards. Review electronic records for completeness and accuracy, identify document inaccuracies, and analyze medical insurance claims for quality assurance. Use a CRM system and internal resources to research customer inquiries, resolve moderately routine questions, and maintain accurate records while following established processes.

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FursaFursa
NTT
NTT
3 months ago

Customer Care Senior Representative

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Handle inbound and outbound calls to insurance companies, medical facilities, and customers, while responding to requests by phone and/or in writing to meet service standards. Review electronic records for completeness and accuracy, identify document inaccuracies, and analyze medical insurance claims for quality assurance. Use a CRM system and internal resources to research customer inquiries, resolve moderately routine questions, and maintain accurate records while following established processes.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Perform timely and accurate review of electronic records/documentation for completeness.
  • •Identify opportunities and report inaccuracies found in reviewed documents.
  • •Learn and use the CRM system and internal online resources to obtain required information.
  • •Conduct inbound and outbound calls to insurance companies, medical facilities, and customers in the US.
  • •Respond to customer requests and analyze medical insurance claims for quality assurance.

Key Requirements

  • •Proficiency in Microsoft Office and general computer operations.
  • •Mastery of the English language (oral and written).
  • •Detail-oriented and organized to maintain accurate records.
  • •Ability to learn and follow basic direction on process.
  • •High school diploma or equivalent required; 1-2 years’ medical field experience preferred.
Experience:HealthcareMedical field
Education:High School
Skills:Detail-orientedOrganizedAbility to work independentlySense of urgency
Languages:English
Tech Stack:Microsoft OfficeCRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn