Customer Support Representative

Xsolla
Russia
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Multitasking","Empathy","Calm under pressure"]

Join the International Support Team to help gamers and partners resolve payment and purchase issues through channels like email and live chat. You’ll support users in English and Russian, troubleshoot multilingual inquiries, coordinate with game developers and internal teams to resolve problems, and escalate technical issues when needed. The role also includes monitoring system performance and keeping support cases updated while delivering a smooth player experience.

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FursaFursa
Xsolla
Xsolla
11 months ago

Customer Support Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join the International Support Team to help gamers and partners resolve payment and purchase issues through channels like email and live chat. You’ll support users in English and Russian, troubleshoot multilingual inquiries, coordinate with game developers and internal teams to resolve problems, and escalate technical issues when needed. The role also includes monitoring system performance and keeping support cases updated while delivering a smooth player experience.
Location: Russia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist players with payment and purchase issues across communication channels such as email and live chat.
  • •Provide support in English and Russian to ensure players and partners feel heard and understood.
  • •Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences.
  • •Handle multilingual requests by quickly identifying and troubleshooting problems.
  • •Monitor system performance and escalate technical issues to relevant departments.

Pay and Benefits

Perks:Health InsuranceDental

Key Requirements

  • •Fluent in both English and Russian (spoken and written), with strong communication skills.
  • •Be a natural problem-solver who enjoys helping people and providing excellent customer service.
  • •Be willing to work a 2x2 schedule with night shifts.
  • •Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information.
  • •Able to explain difficult concepts clearly and understandably to users, partners, and teammates.
Skills:CommunicationProblem-solvingMultitaskingEmpathyCalm under pressure
Languages:EnglishRussian
Tech Stack:Google WorkspaceAtlassianJiraSlackMac

Company Brief

Xsolla
Provides payment, billing, distribution and commerce solutions for video game developers and publishers, enabling in-game purchases, store infrastructure, fraud protection, and global payment processing to monetize games across platforms and regions.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sherman Oaks, Los Angeles, United States
Founded: 2005
WebsiteLinkedIn