Renewal Specialist - SaaS Contracts

Sonatype
United States
Workplace: RemoteFull timeFunction: Legal, Risk & ComplianceSkills: ["Attention to detail","Prioritization","Customer communication","Judgment","Reliability"]

Own on-time execution of software subscription renewals and related expansions by reviewing renewal details, usage, and contract history to recommend appropriate renewal options. Proactively reach out well before expiration to prevent delays, coordinate renewal quotes and ordering documents, and support accurate, timely contract processing. Partner with Sales, Customer Success, and Accounting, and use sound judgment to handle non-routine renewal situations while ensuring customers succeed with Sonatype.

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FursaFursa
Sonatype
Sonatype
1 day ago

Renewal Specialist - SaaS Contracts

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own on-time execution of software subscription renewals and related expansions by reviewing renewal details, usage, and contract history to recommend appropriate renewal options. Proactively reach out well before expiration to prevent delays, coordinate renewal quotes and ordering documents, and support accurate, timely contract processing. Partner with Sales, Customer Success, and Accounting, and use sound judgment to handle non-routine renewal situations while ensuring customers succeed with Sonatype.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Legal, Risk & Compliance

Key Responsibilities

  • •Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions.
  • •Review renewal information, usage data, and subscription history to ensure mutual agreement on renewal options.
  • •Proactively identify future renewals and engage customers before expiration to ensure on-time execution.
  • •Educate customers on relevant subscription options aligned to current and future product/service goals.
  • •Coordinate renewal quotes and ordering documents to ensure mutual execution and processing per company policies.

Pay and Benefits

Perks:Parental LeavePaid Volunteer

Key Requirements

  • •Drive on-time completion of software subscription renewals in a high-volume, multi-priority environment.
  • •Review customer renewal information, usage data, and subscription history to agree on renewal options.
  • •Discuss contract compliance, expansions, and product pricing with customers.
  • •Ensure renewal paperwork is accurate and completed on time with extreme attention to detail.
  • •Use Salesforce.com or other CRM systems to manage renewal execution; be able to support critical volumes with odd/additional hours.
Experience:SaaSSubscription renewalsContractsCRM
Skills:Attention to detailPrioritizationCustomer communicationJudgmentReliability
Tech Stack:Salesforce.comCRM

Company Brief

Sonatype
Provides software supply chain automation and open-source governance solutions, including Nexus Repository, Nexus Lifecycle, and Nexus IQ, to help organizations manage, secure, and govern components across the software development lifecycle.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Lexington, United States
Founded: 2008
WebsiteLinkedIn