Raptive

1 month ago

Director, Business Operations - New Business

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead the operational strategy for customer onboarding, policy development and lead qualification, evolving how the company supports incoming customers to improve time-to-revenue and reduce churn. You’ll guide a team of six, drive process and automation roadmaps, and own funnel, capacity, SLA, and time-to-revenue metrics. Partner with Marketing Operations, Email, Sales, Growth, and Product to align priorities and build reporting, insights, and feedback loops.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Director level

Key Responsibilities

•Own end-to-end operational strategy for customer onboarding, policy, and vetting so teams have the data, systems, and processes to scale.
•Lead and support a team of six by setting priorities, helping team members grow, and defining shared measures of success.
•Drive the process and automation roadmap to reduce repetitive manual work and increase incremental value.
•Own key performance metrics including funnel health, pipeline forecast, team capacity, SLA adherence, time-to-revenue, and cancellation rates.
•Partner cross-functionally with Marketing Operations, Email, Sales, Growth, and Product to align priorities and requirements, including reporting and feedback loops.

Pay and Benefits

Salary: USD 100,000 - 145,000 annually

Key Requirements

•8+ years in business, revenue, customer, or marketing operations, or a related role such as solutions engineering or implementation operations.
•Hands-on experience building automations, workflows, and lifecycle marketing programs, including email optimization and personalization.
•Comfortable working with data—able to build reports, interpret trends, and translate insights into decisions.
•Proven ability to drive operational change and bring teams along on new workflows and processes.
•Experience with enterprise CRM, marketing, and automation platforms such as Salesforce, Zendesk, HubSpot, Marketing Cloud, Zapier, Clay, or Salesloft.

Experience:8+ yearsCustomer onboardingRevenue operationsMarketing operationsLifecycle marketingCRMAutomation

Skills:Cross-functional communicationCustomer empathyGrowth mindsetChange managementData-driven decision-making

Tech Stack:SalesforceZendeskHubSpotMarketing CloudZapierClaySalesloftEmail personalizationAI

Company Brief

Raptive

Raptive is a creator-focused media company that provides ad monetization, audience growth, and business solutions for independent creators and enterprise publishers, combining ad technology, premium demand, and advocacy for the open internet.

Industry: Advertising Media Groups

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2000

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Raptive

1 month ago

Director, Business Operations - New Business

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Director level

Key Responsibilities

•Own end-to-end operational strategy for customer onboarding, policy, and vetting so teams have the data, systems, and processes to scale.
•Lead and support a team of six by setting priorities, helping team members grow, and defining shared measures of success.
•Drive the process and automation roadmap to reduce repetitive manual work and increase incremental value.
•Own key performance metrics including funnel health, pipeline forecast, team capacity, SLA adherence, time-to-revenue, and cancellation rates.
•Partner cross-functionally with Marketing Operations, Email, Sales, Growth, and Product to align priorities and requirements, including reporting and feedback loops.

Pay and Benefits

Salary: USD 100,000 - 145,000 annually

Key Requirements

•8+ years in business, revenue, customer, or marketing operations, or a related role such as solutions engineering or implementation operations.
•Hands-on experience building automations, workflows, and lifecycle marketing programs, including email optimization and personalization.
•Comfortable working with data—able to build reports, interpret trends, and translate insights into decisions.
•Proven ability to drive operational change and bring teams along on new workflows and processes.
•Experience with enterprise CRM, marketing, and automation platforms such as Salesforce, Zendesk, HubSpot, Marketing Cloud, Zapier, Clay, or Salesloft.

Experience:8+ yearsCustomer onboardingRevenue operationsMarketing operationsLifecycle marketingCRMAutomation

Skills:Cross-functional communicationCustomer empathyGrowth mindsetChange managementData-driven decision-making

Tech Stack:SalesforceZendeskHubSpotMarketing CloudZapierClaySalesloftEmail personalizationAI

Company Brief

Raptive

Industry: Advertising Media Groups

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2000

Glassdoor: 4.0

Website LinkedIn Glassdoor