Skydio

3 months ago

Senior Technical Support Representative - Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Technical Support Specialist for Skydio providing drone and cloud feature diagnostics to enterprise and government customers. Based in Tokyo, you’ll troubleshoot on-device firmware, network issues, and streaming problems, collaborate with Product, Engineering, and GTM teams, and guide customers through issue resolution while supporting multi-project initiatives.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the conduit between Skydio and Enterprise customers or partners and proactively respond to all types of technical support questions in a timely manner.
•Collaborate with internal teams such as Product to familiarize yourself with product specifications, features, and capabilities and influence the product roadmap as this role involves non-networking specific product issues.
•Work cross-functionally with Technical, Product, Engineering, Logistics and Go-To-Market teams to prioritize customer issues and escalations.
•Troubleshoot networking issues using your knowledge of the Internet Protocol Suite, cellular modems and wireless radios in Enterprise to IoT infrastructure.
•Be willing to work on multiple projects, both tactical and strategic as needed.

Travel: Medium travel

Key Requirements

•4+ years of experience in B2B operational, technical, or customer-facing success or support roles.

Experience:4+ yearsEnterpriseGovernmentIoTCloudNetworking

Skills:CommunicationProblem-solvingInterpersonalTriageEscalation

Languages:EnglishJapanese

Tech Stack:BashPHPPythonIPsecWebRTCRESTLinuxLog analysisNetworkingWiFi

Company Brief

Skydio

Designs and manufactures autonomous consumer and enterprise drones using AI-powered vision and navigation systems for inspection, mapping, public safety, and industrial applications. Focuses on rugged, fully autonomous flight and end-to-end drone solutions.

Industry: Drones & Aerial Logistics

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Mateo, United States

Founded: 2014

Website LinkedIn

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Skydio

3 months ago

Senior Technical Support Representative - Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the conduit between Skydio and Enterprise customers or partners and proactively respond to all types of technical support questions in a timely manner.
•Collaborate with internal teams such as Product to familiarize yourself with product specifications, features, and capabilities and influence the product roadmap as this role involves non-networking specific product issues.
•Work cross-functionally with Technical, Product, Engineering, Logistics and Go-To-Market teams to prioritize customer issues and escalations.
•Troubleshoot networking issues using your knowledge of the Internet Protocol Suite, cellular modems and wireless radios in Enterprise to IoT infrastructure.
•Be willing to work on multiple projects, both tactical and strategic as needed.

Travel: Medium travel

Key Requirements

•4+ years of experience in B2B operational, technical, or customer-facing success or support roles.

Experience:4+ yearsEnterpriseGovernmentIoTCloudNetworking

Skills:CommunicationProblem-solvingInterpersonalTriageEscalation

Languages:EnglishJapanese

Tech Stack:BashPHPPythonIPsecWebRTCRESTLinuxLog analysisNetworkingWiFi

Company Brief

Skydio

Industry: Drones & Aerial Logistics

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Mateo, United States

Founded: 2014

Website LinkedIn