Senior Technical Support Representative - Japan

Skydio
Tokyo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Communication","Problem-solving","Interpersonal","Triage","Escalation"]

Technical Support Specialist for Skydio providing drone and cloud feature diagnostics to enterprise and government customers. Based in Tokyo, you’ll troubleshoot on-device firmware, network issues, and streaming problems, collaborate with Product, Engineering, and GTM teams, and guide customers through issue resolution while supporting multi-project initiatives.

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Skydio
Skydio
5 months ago

Senior Technical Support Representative - Japan

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Job Summary

Technical Support Specialist for Skydio providing drone and cloud feature diagnostics to enterprise and government customers. Based in Tokyo, you’ll troubleshoot on-device firmware, network issues, and streaming problems, collaborate with Product, Engineering, and GTM teams, and guide customers through issue resolution while supporting multi-project initiatives.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the conduit between Skydio and Enterprise customers or partners and proactively respond to all types of technical support questions in a timely manner.
  • •Collaborate with internal teams such as Product to familiarize yourself with product specifications, features, and capabilities and influence the product roadmap as this role involves non-networking specific product issues.
  • •Work cross-functionally with Technical, Product, Engineering, Logistics and Go-To-Market teams to prioritize customer issues and escalations.
  • •Troubleshoot networking issues using your knowledge of the Internet Protocol Suite, cellular modems and wireless radios in Enterprise to IoT infrastructure.
  • •Be willing to work on multiple projects, both tactical and strategic as needed.
Travel: Medium travel

Key Requirements

  • •4+ years of experience in B2B operational, technical, or customer-facing success or support roles.
Experience:4+ yearsEnterpriseGovernmentIoTCloudNetworking
Skills:CommunicationProblem-solvingInterpersonalTriageEscalation
Languages:EnglishJapanese
Tech Stack:BashPHPPythonIPsecWebRTCRESTLinuxLog analysisNetworkingWiFi

Company Brief

Skydio
Designs and manufactures autonomous consumer and enterprise drones using AI-powered vision and navigation systems for inspection, mapping, public safety, and industrial applications. Focuses on rugged, fully autonomous flight and end-to-end drone solutions.
Industry: Drones & Aerial Logistics
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Mateo, United States
Founded: 2014
WebsiteLinkedIn