Customer Care Consultant - Toll Services (all genders) - befristet

Edenred
Germany
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryEducation: certificationSkills: ["Customer service","Communication","Problem-solving","Teamwork"]

Provide toll service support to customers across Europe, advising on toll processes, registrations, and billing for toll systems; manage orders, registrations, complaints and returns; define and align toll processes with existing and new systems; work closely with partners and suppliers along the value chain; create and update process documentation.

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Edenred
Edenred
3 months ago

Customer Care Consultant - Toll Services (all genders) - befristet

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Source: Company careers pageValidated by: Fursa AI
Last checked: 43 days agoStatus: Live

Job Summary

Provide toll service support to customers across Europe, advising on toll processes, registrations, and billing for toll systems; manage orders, registrations, complaints and returns; define and align toll processes with existing and new systems; work closely with partners and suppliers along the value chain; create and update process documentation.
Location: Germany
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Consulting & Advisory

Key Responsibilities

  • •Advise customers on tolls in Europe and billing options, including registration and billing details with customers, suppliers, and partners
  • •Process orders, registrations, and handling of complaints and returns
  • •Define and align toll processes for existing and new toll systems
  • •Collaborate closely with all involved cooperation partners and suppliers along the value chain
  • •Create and update process documentation

Pay and Benefits

Perks:Remote WorkFlexible HoursShopping Card

Key Requirements

  • •Completed commercial training or an equivalent qualification
  • •Ideally industry experience in toll, transport and logistics and several years in professional customer service or toll service
  • •Strong service mindset and customer-oriented action
  • •Excellent MS Office skills (PowerPoint, Excel, Word)
  • •Excellent German and English language skills, additional languages are a plus
Experience:LogisticsTollMobility
Education:Certification / Diploma
Skills:Customer serviceCommunicationProblem-solvingTeamwork
Languages:GermanEnglish
Tech Stack:PowerPointExcelWord

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn