NTT

1 month ago

Helpdesk Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users, handling device, application, and process issues. Log, update, and escalate support tickets while supporting end-user IT onboarding. Coordinate with internal IT teams on testing, integration, and maintenance, and help identify and implement process and technology improvements. Work in a 24/7 rotational shift environment with a work-from-office requirement, ensuring high-quality user guidance and resolution.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify and implement process and technology improvements; learn and grow in other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with strong communication across stakeholders.
•Strong troubleshooting skills, bug-finding, and resolution.
•Knowledge of IT software and hardware troubleshooting, including Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
•Ability to work independently within a diverse global team.

Skills:Customer serviceCommunicationTroubleshootingTeamwork

Languages:English

Tech Stack:Win 10Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT