Freshworks

1 day ago

Lead - Business Systems Services (Workday Technical Lead)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead the HR IT team’s Workday HCM platform by optimizing and maintaining Workday functionality across integrations, reporting, and configuration. Own Workday integrations built with EIB, Workday Studio, Extend, and data transformation, partnering with vendors and driving end-to-end delivery (build, testing, deployment, hypercare). Support HR stakeholders with analytics dashboards, user support, training, upgrades, and ensure compliance, security, and data governance.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Optimize and maintain the Workday Human Capital Management (HCM) system for HR IT stakeholders.
•Manage Workday integrations using EIB, data transformation, Workday Studio, and Workday Extend, including end-to-end delivery from discovery through deployment and hypercare.
•Design and generate customized Workday reports and dashboards to support HR and business decision-making.
•Provide user support and conduct training sessions to ensure effective use of the Workday system.
•Collaborate with HR stakeholders on process improvements, handle data governance/audits and migrations, and support upgrades while ensuring compliance and security.

Key Requirements

•5-8 years total experience with proven Workday HCM experience as a system analyst, including integrations, reporting, configuration, and customization.
•In-depth expertise in Workday integrations and technical skills such as Workday Studio (inbound/outbound) and Workday Extend (PMDs, Scripts, ABOs, orchestration).
•Strong understanding of HR processes and best practices, plus knowledge of core HR, Absence, Time tracking, and compensation modules (with compensation preferable).
•Excellent analytical and problem-solving skills with experience supporting data management, reporting, and analytics within the Workday platform.
•Ability to work independently and collaborate effectively, with effective communication and awareness of relevant data protection and security regulations.

Experience:5-8 years

Education:Bachelor's

Skills:Analytical skillsProblem-solvingCommunicationCollaborationIndependent work

Certifications:Workday certification

Languages:English

Tech Stack:WorkdayWorkday HCMEnterprise Integration Builder (EIB)EIBsData TransformationWorkday StudioSOAPRAASWD APIThird Party APIXSLTPayroll Integration (PICOF/PECI)Core Connector Worker (CCW)Core ConnectorsWECIWeb ServicesWorkday ExtendPMDsScriptsABOs

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

1 day ago

Lead - Business Systems Services (Workday Technical Lead)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Optimize and maintain the Workday Human Capital Management (HCM) system for HR IT stakeholders.
•Manage Workday integrations using EIB, data transformation, Workday Studio, and Workday Extend, including end-to-end delivery from discovery through deployment and hypercare.
•Design and generate customized Workday reports and dashboards to support HR and business decision-making.
•Provide user support and conduct training sessions to ensure effective use of the Workday system.
•Collaborate with HR stakeholders on process improvements, handle data governance/audits and migrations, and support upgrades while ensuring compliance and security.

Key Requirements

•5-8 years total experience with proven Workday HCM experience as a system analyst, including integrations, reporting, configuration, and customization.
•In-depth expertise in Workday integrations and technical skills such as Workday Studio (inbound/outbound) and Workday Extend (PMDs, Scripts, ABOs, orchestration).
•Strong understanding of HR processes and best practices, plus knowledge of core HR, Absence, Time tracking, and compensation modules (with compensation preferable).
•Excellent analytical and problem-solving skills with experience supporting data management, reporting, and analytics within the Workday platform.
•Ability to work independently and collaborate effectively, with effective communication and awareness of relevant data protection and security regulations.

Experience:5-8 years

Education:Bachelor's

Skills:Analytical skillsProblem-solvingCommunicationCollaborationIndependent work

Certifications:Workday certification

Languages:English

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor