1 day ago

Software Development Advisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide L3 engineering support for complex production and client issues, driving incident resolution and escalation across Controls Engineering. Build and improve CI/CD pipelines and SDLC operations using tools like Jenkins and GitLab, validate releases, and perform root-cause analysis to prevent repeat outages. Support Linux-based infrastructure, automate operational workflows with scripting and configuration management tools, and use Splunk for monitoring and troubleshooting.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Investigate and drive support resolutions with internal stakeholders and other Controls Engineering teams, serving as the escalation point for support issues.
•Provide L3 production support for complex issues, performing deep analysis, debugging, code-level fixes, validation, and root-cause analysis.
•Manage incident lifecycle and post-mortems, ensuring SLO/SLA commitments are met and keeping clients informed.
•Support SDLC operations including builds, artifact management, software distribution, and troubleshooting CI/CD pipelines and repositories.
•Automate operational workflows and improve infrastructure efficiency using Linux-based environments, scripting, configuration management tools, and monitoring with Splunk.

Key Requirements

•Comfortable coding and debugging in Java or Python, with experience in Kubernetes and front-end tools like React as an advantage.
•Experience in a support role with shift coverage (including bank holidays) and managing incidents.
•Good knowledge of SDLC and version control systems including CVS, SVN, Git, and GitLab.
•Good knowledge of build and CI/CD tooling such as Maven, Docker, and Jenkins.
•Experience working with Linux system platforms and automation/configuration management.

Experience:4-10 years

Skills:Client communicationEmpathetic communicationIncident managementEscalationProcess automation

Tech Stack:JavaPythonKubernetesReactREACTCVSSVNGitGitLabMavenDockerJenkinsLinuxShellPerlChefPuppetAnsibleSplunkOracle

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT