Software Development Advisor

NTT
Guadalajara
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 4-10 yearsSkills: ["Client communication","Empathetic communication","Incident management","Escalation","Process automation"]

Provide L3 engineering support for complex production and client issues, driving incident resolution and escalation across Controls Engineering. Build and improve CI/CD pipelines and SDLC operations using tools like Jenkins and GitLab, validate releases, and perform root-cause analysis to prevent repeat outages. Support Linux-based infrastructure, automate operational workflows with scripting and configuration management tools, and use Splunk for monitoring and troubleshooting.

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FursaFursa
NTT
NTT
1 month ago

Software Development Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 days agoStatus: Live

Job Summary

Provide L3 engineering support for complex production and client issues, driving incident resolution and escalation across Controls Engineering. Build and improve CI/CD pipelines and SDLC operations using tools like Jenkins and GitLab, validate releases, and perform root-cause analysis to prevent repeat outages. Support Linux-based infrastructure, automate operational workflows with scripting and configuration management tools, and use Splunk for monitoring and troubleshooting.
Location: Guadalajara
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Investigate and drive support resolutions with internal stakeholders and other Controls Engineering teams, serving as the escalation point for support issues.
  • •Provide L3 production support for complex issues, performing deep analysis, debugging, code-level fixes, validation, and root-cause analysis.
  • •Manage incident lifecycle and post-mortems, ensuring SLO/SLA commitments are met and keeping clients informed.
  • •Support SDLC operations including builds, artifact management, software distribution, and troubleshooting CI/CD pipelines and repositories.
  • •Automate operational workflows and improve infrastructure efficiency using Linux-based environments, scripting, configuration management tools, and monitoring with Splunk.

Key Requirements

  • •Comfortable coding and debugging in Java or Python, with experience in Kubernetes and front-end tools like React as an advantage.
  • •Experience in a support role with shift coverage (including bank holidays) and managing incidents.
  • •Good knowledge of SDLC and version control systems including CVS, SVN, Git, and GitLab.
  • •Good knowledge of build and CI/CD tooling such as Maven, Docker, and Jenkins.
  • •Experience working with Linux system platforms and automation/configuration management.
Experience:4-10 years
Skills:Client communicationEmpathetic communicationIncident managementEscalationProcess automation
Tech Stack:JavaPythonKubernetesReactREACTCVSSVNGitGitLabMavenDockerJenkinsLinuxShellPerlChefPuppetAnsibleSplunkOracle

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn