Customer Service Adviser

Bupa
Dubai
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Interpersonal skills","Influencing","Attention to detail"]

Join the telephone-based servicing team within a dedicated customer team in Dubai. You’ll support customers with policy enquiries, handle member correspondence by phone and writing, make membership changes, and manage documents, billing inquiries, and credit notes/invoices. You’ll also ensure system records and member contact details stay accurate, coordinate with service partners for medical treatments, and investigate and resolve member complaints while handling provider (broker) queries.

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FursaFursa
Bupa
Bupa
1 day ago

Customer Service Adviser

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Join the telephone-based servicing team within a dedicated customer team in Dubai. You’ll support customers with policy enquiries, handle member correspondence by phone and writing, make membership changes, and manage documents, billing inquiries, and credit notes/invoices. You’ll also ensure system records and member contact details stay accurate, coordinate with service partners for medical treatments, and investigate and resolve member complaints while handling provider (broker) queries.
Location: Dubai
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support customers with enquiries about their policies.
  • •Handle member correspondence by phone or writing following appropriate investigation in line with policy.
  • •Make changes to memberships according to policies and reissue/track members’ documents.
  • •Manage billing inquiries, raise manual credit notes and invoices, and issue payment receipts for members and group payments.
  • •Coordinate with service partners to set up medical treatments and investigate members’ complaints. Ensure system records and member contact details are accurate.

Key Requirements

  • •Previous training in a medical environment.
  • •Previous experience in health insurance within the UAE is essential.
  • •Understanding of UAE Health Insurance regulations.
  • •Focus on excellent customer service within an insurance setting.
  • •Must have excellent verbal and written English.
Experience:HealthcareHealth insurance
Skills:Customer serviceCommunicationInterpersonal skillsInfluencingAttention to detail
Languages:English

Company Brief

Bupa
Bupa is an international healthcare group offering health insurance, care homes, hospitals, dental clinics, and health services. It provides private medical insurance and integrated care solutions across multiple countries for individuals and employers.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1947
WebsiteLinkedIn