1 day ago

Senior Executive / Executive – Customer Support and Relations Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own customer experience and relationships within the supply chain function by managing customer master data, handling inquiries and escalations, and coordinating customer communications. Drive annual returns/buyback and pricing processes, and translate operational and market data into KPI, revenue, and performance reports for stakeholders. Support customer engagement initiatives and business reviews, and maintain process documentation to ensure adherence to internal controls.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage and maintain customers’ master databases and agreements; build customer relationships through regular engagement and added-value service.
•Handle customer enquiries, requests, and escalations by coordinating stakeholders to deliver timely solutions.
•Run annual customer returns, buyback requests, and pricing-related processes including Special Net Price (SNP) and One-Time Deal (OTD).
•Collect and analyze operational/market data, preparing KPI, revenue, performance, and market reports for management and stakeholders.
•Lead or support customer engagement initiatives and update process documentation, including ICS and work instructions.

Key Requirements

•Tertiary degree in Business Management, Logistics, Supply Chain Management, or equivalent.
•Preferably 3–5 years of working experience in logistic functions.
•Strong customer-centricity, problem solving, and ability to simplify complex information for stakeholders.
•Excellent verbal and written communication skills with strong presentation abilities.
•Proficient in Microsoft Office (particularly PowerPoint, Excel, PowerBI) and strong understanding of supply chain management, especially customer relationship management.

Experience:LogisticsAutomotiveSpare partsSupply chain

Education:Bachelor's

Skills:Customer-centricityProblem-solvingStakeholder communicationPresentation skillsSelf-motivation

Tech Stack:Microsoft OfficePowerPointExcelPowerBI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Daimler Truck

Designs, manufactures and sells commercial vehicles including trucks, buses and related services. Focuses on global transportation solutions, powertrains, electrification and digital services for freight and passenger mobility across multiple regions.

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Leinfelden-Echterdingen, Germany

Founded: 2021

Website LinkedIn

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Daimler Truck

1 day ago

Senior Executive / Executive – Customer Support and Relations Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage and maintain customers’ master databases and agreements; build customer relationships through regular engagement and added-value service.
•Handle customer enquiries, requests, and escalations by coordinating stakeholders to deliver timely solutions.
•Run annual customer returns, buyback requests, and pricing-related processes including Special Net Price (SNP) and One-Time Deal (OTD).
•Collect and analyze operational/market data, preparing KPI, revenue, performance, and market reports for management and stakeholders.
•Lead or support customer engagement initiatives and update process documentation, including ICS and work instructions.

Key Requirements

•Tertiary degree in Business Management, Logistics, Supply Chain Management, or equivalent.
•Preferably 3–5 years of working experience in logistic functions.
•Strong customer-centricity, problem solving, and ability to simplify complex information for stakeholders.
•Excellent verbal and written communication skills with strong presentation abilities.
•Proficient in Microsoft Office (particularly PowerPoint, Excel, PowerBI) and strong understanding of supply chain management, especially customer relationship management.

Experience:LogisticsAutomotiveSpare partsSupply chain

Education:Bachelor's

Skills:Customer-centricityProblem-solvingStakeholder communicationPresentation skillsSelf-motivation

Tech Stack:Microsoft OfficePowerPointExcelPowerBI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Daimler Truck

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Leinfelden-Echterdingen, Germany

Founded: 2021

Website LinkedIn