Technical Integration Specialist (APAC)

Constructor
Auckland
Workplace: RemoteFull timeUSD 80,000 - 110,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Detail-oriented","Problem-solving","Proactive","Empathy"]

Provide first-level technical support to ecommerce customers as they integrate websites and mobile apps with Constructor’s search and personalization platform. Guide customers through onboarding, teach REST API and library usage, troubleshoot integration issues with Customer Success, and help configure indexing (facets, catalog data, sort orders, and result retrieval). Serve as a clear technical liaison, document common issues, and improve integration and onboarding materials.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Constructor
Constructor
2 months ago

Technical Integration Specialist (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide first-level technical support to ecommerce customers as they integrate websites and mobile apps with Constructor’s search and personalization platform. Guide customers through onboarding, teach REST API and library usage, troubleshoot integration issues with Customer Success, and help configure indexing (facets, catalog data, sort orders, and result retrieval). Serve as a clear technical liaison, document common issues, and improve integration and onboarding materials.
Location: Auckland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Collaborate with customers to understand integration needs and support them through onboarding.
  • •Provide expert guidance on integrating with Constructor’s APIs and open source libraries.
  • •Troubleshoot technical challenges and integration issues alongside Customer Success teams.
  • •Work with customers on index configuration, including uploading catalog data and configuring facets, searchabilities, and sort orders.
  • •Act as a liaison between customers and technical resources and document common issues and solutions to improve onboarding and integration docs.

Pay and Benefits

Salary: USD 80,000 - 110,000 annually
Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveLearning BudgetHome OfficeEquity

Key Requirements

  • •Proven experience in customer support or technical support roles.
  • •Knowledge of REST-based web services, APIs, and integration best practices.
  • •Excellent communication and interpersonal skills, including explaining technical concepts to non-technical audiences.
  • •Detail-oriented with a commitment to delivering exceptional customer support.
  • •Strong problem-solving skills and a proactive approach to issue resolution.
Experience:E-commerceCustomer supportTechnical support
Skills:CommunicationInterpersonal skillsDetail-orientedProblem-solvingProactiveEmpathy
Tech Stack:RESTAPIsJSONCSVPostmanBrowser developer toolsLogsA/B testingHTTPJavaScriptOpen source libraries

Company Brief

Constructor
Provides an AI-powered site search and product discovery platform for e-commerce and retailers, improving search relevance, recommendations, personalization, and merchandising to boost conversions and average order value.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn