Customer Service Advisor - Weekends

Davies
United Kingdom
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Attention to detail","Empathy","Self-motivation"]

Serve home emergency insurance customers by handling inbound calls on Saturdays and Sundays, supporting claimants from initial notification through to resolution. Validate policyholders, diagnose issues, deploy appropriate trade contractors, and keep customers informed throughout. Work toward call center targets and KPIs while managing details such as excess policy payments and boiler services, with opportunities to multi-skill across insurance product lines.

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Davies
Davies
1 month ago

Customer Service Advisor - Weekends

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve home emergency insurance customers by handling inbound calls on Saturdays and Sundays, supporting claimants from initial notification through to resolution. Validate policyholders, diagnose issues, deploy appropriate trade contractors, and keep customers informed throughout. Work toward call center targets and KPIs while managing details such as excess policy payments and boiler services, with opportunities to multi-skill across insurance product lines.
Location: United Kingdom
Workplace: Onsite
Employment Type: Part time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to inbound calls from home emergency insurance customers.
  • •Work to targets and KPIs in a call centre environment.
  • •Support customers through their claim journey from initial notification to resolution.
  • •Validate policyholders, diagnose issues, deploy trade contractors, and keep customers informed.
  • •Take excess policy payments, arrange boiler services, and negotiate with contractors.

Pay and Benefits

Perks:PensionLife AssuranceEapCycle ToFlexible Working

Key Requirements

  • •Experience in ‘First Notification of Loss’ (FNOL) for an insurer or claims handler is an advantage.
  • •Previous contact centre experience is an asset.
  • •Excellent telephone manner with strong customer service skills and the ability to think on your feet.
  • •Demonstrate strong attention to detail in all tasks.
  • •PC literate with excellent administrative skills.
Experience:InsuranceClaims
Skills:Customer serviceCommunicationAttention to detailEmpathySelf-motivation
Tech Stack:PC literacy

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor