Starlink Enterprise Account Manager, Latin America

SpaceX
California
Workplace: OnsiteFull timeUSD 115,000 - 180,000Function: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Presentation","Empathy","Active listening"]

Own Starlink enterprise customer relationships from contract signature through onboarding, activation, ongoing account management, and long-term retention and growth. Serve as the primary point of contact, deliver exceptional customer service, and translate customer feedback into actionable improvements. Lead process and system enhancements to scale custom solutions and improve cross-functional execution, while driving forecasted revenue and proactively communicating readiness, requirements, schedules, and risks.

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FursaFursa
SpaceX
SpaceX
2 days ago

Starlink Enterprise Account Manager, Latin America

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Last checked: 3 hours agoStatus: Live

Job Summary

Own Starlink enterprise customer relationships from contract signature through onboarding, activation, ongoing account management, and long-term retention and growth. Serve as the primary point of contact, deliver exceptional customer service, and translate customer feedback into actionable improvements. Lead process and system enhancements to scale custom solutions and improve cross-functional execution, while driving forecasted revenue and proactively communicating readiness, requirements, schedules, and risks.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for a portfolio of enterprise customers, owning onboarding, ongoing account management, and long-term retention and growth.
  • •Support and closely manage customers needing unique Starlink solutions aligned to their industry needs (e.g., primary/secondary connectivity, trucking, oil and gas).
  • •Deliver exceptional customer service by acknowledging and resolving issues efficiently, while building relationships to identify requirements and manage expectations.
  • •Collect, communicate, and champion customer feedback internally to influence programmatic and technical development for the enterprise business.
  • •Drive retention and account value across hardware and service revenue, acting as an extreme owner to achieve forecasted revenue by identifying readiness levels, requirements, schedules, and risks.
Travel: Low travel

Pay and Benefits

Salary: USD 115,000 - 180,000
Perks:MedicalVisionDental401kLife InsuranceDisability InsurancePaid ParentalPaid LeavePaid Holidays

Key Requirements

  • •Bachelor's degree; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience.
  • •3+ years of consulting or project management experience.
  • •3+ year experience in a customer-facing role.
  • •Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g., satellites, ground network, user terminals).
  • •Ability to read contract documents and discern requirements and deliverables.
Experience:10+ yearsTelecommunicationsSatellite communications
Education:Bachelor's
Skills:Problem-solvingCommunicationPresentationEmpathyActive listening
Languages:English
Tech Stack:StarlinkSatellitesGround networkUser terminals

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
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